Merchandising professional
Resume:
Hello
I’m LISA KATTAN
EAST FLAT ROCK, NC 28726
******************@*****.***
Skills
I am a mature, very experienced, and hard working woman, who is a dedicated mother with my #1 goal being to provide for my family, which consists of myself, my daughter (my life), my disabled husband, and my fully functional 96 yr old father. That being said, I have had many trainings and certificates in a plethora of career pathways.
From beginning my employment history at the bright young age of 14 years old, working with troubled teens in a residential setting, I truly fell in love with this position and with the children, I worked with. I worked for Henderson county youth services for approx 3 or 4 years, My next job was finally in the health care industry, and i worked in that industry for 2 years. That was the shortest work experience, as the health care industry was much less about caregiving and much more about covering legal liabilities. I was greatly disappointed in what I had hoped to be a career in serving people in need. Following the disillusionment i experienced in health care, I worked for many years as the helper to my husband in his roofing business. I rejoined the workforce in the late 2000's, this is where i am starting my work history. July 2010-SEPT 2013
STARBUCKS/BARNES & NOBLE, ASHEVILLE - CAFE MANAGER IN TRAINING
● PROVIDE EXCELLENT CUSTOMER SERVICE
● TAKE ORDERS AND CREATE CUSTOM EXPRESSO CREATIONS.
● TAKE ANE PREPARE CUSTOM CHEESECAKE FACTORY FOODS
● MAINTAIN AND PROTECT STORE INVENTORY
● IN CHARGE OF TALENT MANAGEMENT; HIRING, ONBOARDING, AND TRAININGEducation
AUGUST 2014-MARCH 2016
SALLYS BEAUTY SUPPLY, HENDERSONVILLE, NC
● PROVICE EXCELLENT CUSTOMER SERVICE AND MATCH CLIENT NEEDS WITH STORE PRODUCTS
● MAINTAIN INTEGRITY OF THE STORE: PROTECT INVENTORY FROM KNTERNAL AND EXTERNAL THEFT
● PROMOTE SALE ITEMS PER SALE PROTOCOLS
NOVEMBER 2015-DECEMBER 2022
2
GREAT CLIPS, HENDERSONVILLE, ASHEVILLE, AND ARDEN,C NC
● PROVIDE EXCELLENT CUSTOMER SERVICE TO CLIENTS WALKING IN TO THE SALON.
● CONDUCTING EXTENSIVE, CLEAR, AND PRECISE CLIENT CONSULTATIONS TO ENSURE CLIENT SATISFACTIONWITHTHEENDRESULTS.
● RECOMMENDING PRODUCTS TO BENEFIT THE CLIENTS NEEDS.
● MAINTAINED A 754%+ RETURN CLIENT PERCENTAGE OVER THE 7 YEARS EMPLOYED AT GREAT CLIPS.
● HAD ZERO “REDO” HAIRCUTS DUE TO POOR HAIRCUT RESULTS. Jan 5th, 2023- Feb.20, 2024
SPORTCLIPS HENDERSONVILLE LOCATION, STORE 204 “HARDYNATION”
● GREET ANDDWELCOMEEVERYCLIENTTOBEGINDEVELOPINGALASTING.LOYAL SPORTCLIPS RELSTUONSHIP
● CONDUCT A THOROUGH AND SPECIFIC CONSULTATION PRIOR TO BEGINNING ANY SERVICE TO ENSURE 100% SATISFACTION OF THR CLIENT.
● PROVIDE QUALITY HAIRCUTS TO ALL CLIENTELE
● GO ABOVE AND BEYONDWITHTHESPORTCLIPMVPSERVICE,INCLUDING SCALP MASSAGE, SHOULDER TREATMENT, AND PRECISE HAIRCUT
● GROWCLIENTBASE
● PRODUCT EDUCATION, RECOMMENDATIONS, AND SALES.
● ELIGIBLE FOR REHIRE, .I AM TAKING A SEBATICAL FROM SPORTCIPS FOR 90 DAYS TO SEE WHAT OPTIONS ARE AVAILABLE TOMEONTHEAREA.
COLLEGE EDUCATION’;
BLUE RIDGE COMMUNITY COLLEGE 1996-2001
GRADUATEDWITHASSOCIATEDEGFREENURSING
BLUE RIDGE COMMUNITY COLLEGE 2013-2015
GRADUATEDWITHASSOCIATEDEGREEiNCOSMETOLOGY. DEPARTMENT HEAD, DARLENE COPE, IS THE COSMETOLOGY DEPARTMENT AT BRCC. SHE DESIGNED HER DEPARTMENT WITH AN EMPHASIS ON EDUCATION AND PROFESSIONALISM. AS A MATTER OF FACT, HER PROGRAM REQUIRED DOUBLE THE PREFORMANCES THAT WERE REQUIRED BY THE NC STATE BOARD OF COSMEMTIC ARTS. AND DUE TO HER HEADING THAT DEPARTMENT, THEY BOAST A 100% LICENSURE RATE. MEANING 100% OF HER GRADUATED THAT GO FOR STATE LICENSURE PASS AND ACHIEVE LICENSURE. I'M PROUD TO BE PART OF THAT LEGACY 3
VOLUNTEERING
“CROSSCUTS”-FREE HAIRCUTS FOR NURSING HOME CLIENTS, ALZHEIMERS PATIENTS, AND MEALS ONWHEELSSHUT-INS. IN ADDITION, WE PROVIDING FREE BACK TO SCHOOL HARCUITS FOR UNDERPRIVILEGED CHILDREN. ALSO THRU LOCAL CHURCHES WE PARTICIPATED IN THE PROGRAM CALLED “ROOM AT THE INN” PROVIDING HOPE,, PEDICURES, AND HAIRCUTS TO LOVAL HOMELESS WOMEN. WE ALSOWORKEDWITHA SHELTER SUPPORTING BATTEREDWOMENANDTHEIRCHILDREN. IT WAS EXTREMELY FULFILLING AND MADE MORE OF A DIFFERENCE THAT COSMETOLOGY GETS CREDIT FOR. I CONSIDER MYSELF THE HANDS AND FEET OF JESUS, LIFTING PEOPLE UP BY MAKING THEM FEEL GOOD ABOUT THEMSELVES WHILE PROVIDING A NON-JUDGEMENTAL EAR TO LISTEN, SYMPATHIZE, AND SHARE OUR OWN HOPE FILLED EXPERIENCES. I FEEL LIKE I HAVE HELPED AND CONNECTEDWITHMANYMOREPROPLE AS A HAIRSTYLIST THAN I EVER DID AS A RN.
COVID-19 GREATLY INTERFEREDWITHMYVOLUNTEERWORK,BUT I HOPE TO RESUME VOLUNTEERING VERY SOON. I LOST MY TEAMOFSTYLISTSWHOVOLUNTEERED ALONGSIDE ME.
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