Data Entry Customer Service

LYRIC COLLINS

Chicago, IL ***** 773-***-**** *****.*******@*****.***

PROFESSIONAL SUMMARY

Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting, and coordinating a wide variety of both small-scale and large-scale events. Understanding of financial literacy due to my degree in Business management with a finance concentration. Strong communicator and negotiator able to foster relationships with clients and vendors. It is my goal in every position I am in to be teachable and a team player. I pride myself on my great customer service skills, being a quick learner, problem solver, and my ability to work productively in fast paced environments. PROFESSIONAL EXPERIENCE

Loves Leafy Bean Catering

Independent Contractor October 2023-

● Projected cost savings for Cafe at Chicago State University

● Implemented functional work system in university cafeteria

● Designed everyday menus

● Adapted work systems to ensure employees can work most efficiently in their stations

● Analyze daily sales to project inventory for the following weeks

● Assisted with budgeting, marketing, account reconciliation, and journal entries

● Call in about repairs and issues in catering, as well as solves issues that arose daily

● Assisted in creating an organized stock room where everything was easily accessible

● Created a functional Café inside of university's cafeteria with full coffee and tea bar and came up with recipes for smoothies, frappes, etc

Swoop Business Solutions

Business Development Representative February 2023- October 2023

● Driving new business by finding potential clients and building relationships with them

● Responsible for booking daily meetings between new prospect and inside sales team

● Qualifying leads from marketing campaigns as sales opportunities

● Applied product expertise to drive in clientele

● Helped source and drove potential deals to closing stages

● Responsible for making 350+ calls daily to new/potential merchants Eckinger Construction Company

Data Entry Specialist

● Provided data entry services, including compiling and processing 500+ orders per month into the clients local database

● Manage and code incoming electronic documents

● Managed weekly reports to ensure all data was accurate and complete for all teams

● Audit pages in documents

● Completed data entry and customer support functions, including company and clients orders, vendors, and invoices into the offline system using Microsoft Excel SoFi Technologies, Inc.

Remote Customer Service Representative November 2021- April 2022

● Accepting high inbounds calls (between 60-100 calls daily)

● Responded to customers request for products, services, and company information

● Informing future customers about products that were sold and the beneficial uses

● Examining customers accounts and resolving emerging issues within their accounts

● Answered customer telephone calls promptly to avoid on hold wait times

● Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solution

● Responded proactively and positively to rapid change

● Met customer call guidelines for service levels, handle times, and productivity

● Educated customers about billing, payment processing, and complaints quickly and efficiently

● Responded to customer requests offering excellent support tailored recommendations to address needs

Philly Love Events

Event Planner Assistant

● Upheld communication with clients and senior leadership about ideas and materials needed for an event.

● Coordinated schedules and timelines for events.

● Assisted in managing event logistics and operations.

● Organized, coordinated, and deployed a variety of events while focusing on delivering superior customer service

● Selected and ordered decor and event materials.

● Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellations, inquiries, resourcing, risk mitigation and proposal development for various events

● Executed on-time and under-budget project management on complex issues for senior leadership

● Filed records of receipts, invoices, and billing in an excel spreadsheet Tiny Café

Cafe Manager May 2018- August 2020

● Organizing, stocking, and counting inventory and updating the excel spreadsheet weekly for the new inventory, as well as organizing and filing hard copy invoice sheets

● Developed and implemented high-quality work environment as measured through employee satisfaction ratings

● Creating bi-weekly schedules for the cafe employees

● Implementing new products and drink recipes to the menu

● Effectively communicating with senior leadership about new ideas and updates

● Handled business administration functions such as cash register counting and supply ordering

● Managed display products effectively to achieve minimal waste

● Filled in for absent employees in any position, keeping operations efficient even when short-handed

● Assisted in recruiting, hiring, and training of new team

● Coordinated leadership workshops to educate team members on best practices to optimize productivity

EDUCATION

Wendell Phillips Academy High School 2016 Graduating Class Salutatorian University of Pittsburgh at Bradford Bachelor of Science in Business Management(BSBM) December 2020 Concentration: Finance

AWARDS AND ACKNOWLEDGEMENTS

Youngest manager at a multimillion-dollar company

Honor roll all 4 years in High school

High School GPA 4.4 weighted

4x Dean’s List in College

Captain of High School and college Basketball Team EXTRA

Full year of Microsoft Excel training and experience with SAP

Experience with coding, HTML, & Java

Member of the University of Pitt-Bradford Women’s basketball team

Part-time volunteer youth basketball coach

Part-time artist

Enjoy connecting with new people, art shows, reading and watching sports

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