Operations Coordinator Administrative Support
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Sendy Thony
PROFESSIONAL EXPERIENCE
OPERATIONS COORDINATOR at HaytianTractor&
Equipment Company,S.A (HAYTRAC-CAP) March 2019-
July 2024
Overseeing and improving organizational processes to ensure efficient workflows.
Facilitating cross-channel feedback from customers and employees to management and executive teams
Providing administrative support to different departments
Working with team leaders, managers, and department heads to learn departmental needs and goals
Observing, reviewing, and analyzing processes to identify inefficiencies and areas where improvements could be made
Managing logistics related to the procurement and distribution of resources
Identifying and resolving operational issues as they arise.
Designing and maintaining clear operational guides to ensure consistency of operations.
Ensuring resources are used efficiently and adjusting allocations as needed to meet changing demands
Ensuring that operations comply with relevant regulations and standards, and managing risks associated with operational activities.
Collaborating with management and executives to set departmental and organization-wide goals
Collecting and analyzing data to inform decision making processes.
Facilitating effective communication and collaboration between various departments
Assistant Administrator at HaytianTractor& Equipment Company,S.A (HAYTRAC-CAP) June 2014- February 2019
Responsible for financial performance of budget
Provided proactive ideas and solutions for client
Ensured that every resources are used appropriately according to the objectives of the organization
Responsible for writing detailed level technical and functional specifications documentation
Participated in scoping and planning work
Delivered on all necessary management information and reports
Continuously reviewed operating procedures and implement improvements, involving all staff in the process
Directed communications between colleagues and
customers.
Organized Schedules and events.
Entered data and manage databases.
Prepared presentations, reports, and documents.
Processed billing and calculated charges.
Interacts with customers to help resolve issues, answer questions, and provide information about the company's products and services.
Negotiated with vendors or suppliers
Delivered accurately organizational information about products services and procedures
Answered incoming calls and email communications to handle product concerns.
EDUCATION
Université Publique du Nord au Cap-Haitien (UPNCH) Bachelor’s Degree in Business Administration
Summary
Efficient, detail-oriented Operations Coordinator with 10+ years of experience who will organize and oversee daily operations of the company, including monitoring all activity and security. This includes observing staff performance to help them reach their full potential. SKILLS
Strong problem-solving skills and analytical capabilities with attention to detail
Ability to handle multiple task simultaneously effectively in high- pressure situations while remaining calm, set priorities, and work independently
Ability to collaborate effectively at all levels and functions
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Strong written and oral communication skills
Fluency in French/ Haitian Creole and English
Organizational Skills: The ability to manage multiple tasks and priorities effectively.
Clear communication Skills: Excellent written and verbal communication skills are necessary for interacting with team members, vendors, and other stakeholders.
Adaptability: The ability to adapt to changing circumstances and priorities.
Technical Proficiency: Familiarity with various tools and technologies used in operations management. This includes both general office software and specific operational tools. Customer Relationship Management (CRM) Systems: CRM platforms like Salesforce, help manage interactions with current and potential customers.
Time Management: The ability to manage one's time effectively and meet deadlines.
Team Collaboration, Patience, and Emotional Intelligence MAILING ADRESS
3032 Eckerson Way Sanford, Florida 32771
PERSONAL INFORMATION
Date of Birth: 11/29/91
Gender: Female
REFERENCE
Judelyne MOMPLAISIR ETIENNE
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