Food Service Operations Manager
Resume:
Charlotte, NC
*********@******.***
ANTHONY MOSS
OBJECTIVE
Polished and professional manager with extensive multi-unit leadership experience. Fostering professional relationships with team to grow and develop their talents. Exceptional customer service to build and maintain a wide customer loyalty base. Representing brand well as a team player to achieve personal and organizational success.
SKILLS & ABILITIES
Multi-Unit Leadership Strong interpersonal skills
People Development Strong organizational skills
Goal-oriented Succession Planning
Detail-oriented Problem Solving
EXPERIENCE
PIZZA HUT 1/2024 - PRESENT
DISTRICT MANAGER
I manage an area with 7 locations
I manage labor control and food cost to company standards
ensure all stores are up to company standards
Perform audits weekly
Oversee all training is completed in 30 days of all new hire.
KIMBLE’S FOOD BY DESIGN 2021 - 2024
DISTRICT OPERATIONS MANAGER
Annual Sales Volume: $10MM (14 accounts / units)
Hired in as District Operations Manager.
Supervised 14 Food Service Directors, each with an 8-person team for a total of 92 staff members; continually coaching and mentoring resulted in 2 promotions from hourly Supervisors to Directors.
As a ServSafe Instructor and P&L mentor, certified all 14 Directors for ServSafe and trained upcoming managers on proper P&L budgeting, forecasting, calculation, measuring results and management.
Company-wide goal for labor cost was 30%; provided oversight with Directors and maintained at 29%.
Recreated menus with portion control and recipe cards for measuring specific amounts to reduce food cost.
Implemented marketing strategies and expanded the footprint by gaining 2 new accounts.
Maintained high standards with a 97% for ‘Health Department Inspection’
Provided expertise and validation to ensure each unit was compliant with state requirements, management teams followed an effective hiring and training process, and all units were within budget.
ARAMARK 2018 - 2021
AREA FOOD SERVICE DIRECTOR
Annual Sales Volume: $4.5MM (5 units)
Hired in as Food Service Director. Promoted to Area Food Service Director in
Supervised 5 Food Service Directors, 2 Food Service Managers, and 20 hourly employees across 5different locations.
Conducted weekly safety training and audits; recognized as ‘Safety Champ’(Aramark District Award) for no accidents.
Exceeded company goal of 31% for average labor cost across all units; achieved 27%.
Food cost goal was 34%; exceeded expectations to achieve 32%.
Restructured process for recording waste; established a weigh station for food being thrown out adjusted high usage, which effectively mitigated over production.
Collaborated, encouraged, and inspired managers to provide measurable incentivized parameters to their teams; kicked off an ‘Employee of the Month’ program, incorporated pizza parties, gifts, and free meals.
Instilled team building events; directed annual staff events, provided team member appreciation, and holiday parties as morale boosters.
Successfully executed promotional campaigns that led to increased sales volume and profitability.
Performed reviews to assess preparation, portion management, and garnishing to ensure presentation standards.
ADDITIONAL EXPERIENCE
MULTI-UNIT MANAGER – Greyhound – Nashville, TN 2014 - 2018
GENERAL MANAGER – CiCi’s Pizza 2010 - 2014
GENERAL MANAGER – Five Guys Burgers and Fries 2008-2010
EDUCATION
Bachelor of Arts in Hospitality Management
SAVANNAH STATE UNIVERSITY - SAVANNAH, GA
CERTIFICATION
ServSafe
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