Office Administrator Quality Assurance

LUCILLE T. MOORE

*****************@*****.***

Country of Citizenship: United States Clearance Level: TS/SCI (with full scope poly)

Job Type: Permanent Work schedule: Full-Time

Desired locations: US-MD-DC (Telework/Remote eligible)

Professional Summary

Highly organized, detail-oriented, and performance-driven Lead Office Administrator with 15+ years of experience in supporting daily operational and administrative functions across various government and private sector industries. Excellent communication, interpersonal skills, and the ability to professionally interface with executives from various departments and divisions. Expertise to create, implement, and utilize various system applications that streamline business operations which aides an organization in achieving its maximum potential.

Skills & Competencies

• Microsoft Suite: Word, Excel, Outlook, Power Point, & SharePoint Administrator (Expert level) • Lotus Notes • Type 100+ WPM • PeopleSoft • Oracle • VISIO and ADOBE professional • DTS • DCPS • T&A • Quality Assurance / Quality Control • Quantitative / Qualitative Data Collection • Critical Thinker and Proven Problem Solving Ability • Performance Measurement • Quick Learner / Agile Execution • Excellent Communication & Interpersonal Skills • Outstanding Leadership & Teamwork Skills • Advanced scheduling and Organization skills • Tech-Savvy with knowledge of Latest Office Technology • Superior Time Management and Multitasking Skills • Proven Training and Supervisory Skills • Expertise in Document Management Applications

Work Experience

General Dynamics Information Technology (GDIT)

(CACI Corporation, previously contracted by), McLean, VA 01/2012 – Present

Lead Office Administrator

Provide direct management & administrative direction to three divisions and branch Mission Support Administrators.

Provide a structured and strategic approach in managing the daily activities for over eight divisions and nine branches, consisting of over 300 individuals.

Skills in data management, supporting team logistics, and fostering a positive work environment through excellent interpersonal and team management abilities.

Expertise in managing schedules, enhancing productivity, and handling confidential tasks; Streamlined administrative processes, resulting in a 50% increase in efficiency.

Develop policies and procedures to enable division to run smoothly by creating forms and formats to ensure consistency throughout the branches in the divisions. Maintain critical records and research for operational purposes.

Compose and send out communications through the cable system to receive concurrence/authority to TDY/PCS and operations throughout the world. Develop and roll out policies/forms to assist with the efficient flow of materials throughout the component divisions.

Developed the “How to Cable Write” Manual utilized by all new and existing staff within the organization.

Effectively liaise between senior management for scheduling, attending and compiling synopses for meetings aimed at resolving discussed issues.Keep division chief’s MSA’s informed of daily incoming actions that need to be responded to in a designated timeframe.

Managed workflow of documents, records, schedules and logistic for executive staff which resulted in a 60% decrease in time spent on administrative tasks.

Review all action responses for accuracy and disseminating to appropriate SME for review and response.

Exceptional problem-solving skills and dedication to confidentiality.

Created & implemented workflow management system (established over 5 years ago & still utilized today), that automates the tracking, reviewing, and organizing of documents and records systems, as well as identifies the organization’s goals, tasks and deliverables, timelines, & provides notifications to ensure deadlines are met timely.

Produced training manuals & provided training sessions to staff team members on the new systems as well as data entry, document management and other office administrative tasks to improve job performance.

Implemented workflow management system that automated the tracking, reviewing, and organizing of documents and records, boosting organizational productivity by 40%.

Recognized & rewarded by senior management for exemplary performance.

Control Officer

Grant document access to Officers throughout the division which require special clearances; Review and verify that all access to view highly sensitive documents were given to officers who have obtained the proper credentials.

Implemented an electronic filing system that streamlined the management and retrieval of confidential and sensitive information, reducing the time spent on administrative tasks by 50%.

Proven track record in driving operational excellence.

Records Assistant

Developed and implemented new filing system and procedures, to optimize the office efficiency and enhance productivity by 30%.

Instrumental in managing complex filing systems with efficient record keeping, which enlarged the manageability and accuracy of documents.

Streamlined communication process by constructing and maintaining databases with pertinent data, allowing more precise decisions within the organization.

Analyzed departmental records, prepared extensive reports, and devised innovative solutions to meet organizational goals.

Strongly committed to supporting business goals with meticulous organization.

Chugach Government Services, Inc., Washington, DC 02/2003-01/2012

Executive Administrative Assistant (05/2009-01/2012)

Provided direct staff support to Senior Level leadership with a combination of administrative skills, strategic insight, and effective communication.

Kept senior leadership informed of issues, by providing research and analysis on substantive issues, as well as plausible solutions to resolve the matters effectively.

Identified problems from an agency perspective; compiled ideas and materials to develop solutions.

Communicated pertinent information in a liaison capacity to other audiences (i.e., DoD Intelligence Community Federal government, & private industry), in a professional, effective, and timely manner.

Prioritized Director’s daily activities; maintained their daily calendar of events and activities by collaborating with other leaders and supervisors across multiple IC organizations.

Communicated extensively with other Divisions, Branches, etc. to develop complicated travel schedules, itineraries, and orders for travel throughout the US and abroad.

Improved ability to manage and prioritize daily tasks, resulting in a better time management system and ensuring that all demands were met within deadlines.

Records Manager and Service Order Dispatcher (06/2007-05/2009)

Managed comprehensive facilities maintenance and repair program by providing strategic planning, efficient execution, and continuous monitoring.

Assumed leadership role to organize tasks affiliated with asset verification and work order auditing procedures.

Reviewed site work to verify compliance with applicable plans, procedures, and governing codes.

Collected data, calculated real man-hours for completion of projects, inspection, and monitoring of data to ensure completion and accuracy of Work Order Tickets.

Implemented time-saving processes involving ordering and tracking office supplies, resulting in more efficient inventory management leading to cost savings.

Consulted with manager to determine overtime requirements, time management schedules to effectuate man-hour schedules.

Prepared program awareness materials, developed instructional material, and delivered training to incoming staff on a quarterly basis.

Validated the preparation and transfer of paper records to electronic systems which supported data integrity, accessibility, and compliance.

Anticipated and assessed information management requirements for division reorganizations.

Identified approaches and initiatives to increase information management flow and effectiveness.

Performed quality control and oversight on work performed by others to ensure procedures were being performed in an accurate and efficient manner; raised issues and made recommendations to senior management daily.

Participated in the development and administration of project goals, objectives, and procedures.

Prepared and administered large program budgets, concise administrative and clear financial reports.

Planned, organized, directed, and evaluated contractor work.

Document/Work Control Lead (06/2007-05/2009)

Served as the principal consultant and advisor to managers within the department on developing procedures, guidelines, and timeframes to initially set up and establish the necessary staff involvement to meet and/or exceed the government requirements set forth in the Statement of Work (SOW).

Developed procedures and gave guidance to subordinates (8 staff & 40-50 sales managers), to maintain an effective and efficient work environment to meet deadlines and maintain a strong teamwork environment.

Conducted evaluations and compliance reviews regarding the office’s record keeping system and procedures; analyzed information management processes to identify shortcomings, raise issues and made recommendations when appropriate.

Production Control Manager (02/2003-10/2007)

Improved the operating system by automating processes, tracking due dates and project timelines, and creating reminders and notifications which enhanced efficiency and productivity by 100%.

Oversaw and participated in the development and administration of the Department’s annual budget; forecasted funds for staffing, equipment, and supplies; monitored and approved expenditures; implemented adjustments.

Developed procedures and scheduled technical staff responsible for preventive maintenance including heating, air conditioners, playgrounds, bus stops, exterior gates, fences, and roof/shingle repair or replacement.

Supervised the distribution of work order tickets to meet government requirements for maintenance work.

Provided guidance to high-ranking military officials & non-supervisory personnel concerning systems monitoring for occupied housing work orders ensuring completeness, timely scheduling, rescheduling (if needed), and follow-up.

Cross-trained office personnel to alleviate downtime, promote teamwork and efficiency in the workplace.

Trained office personnel to process and dispatch work order tickets in ACCESS.

Created procedures for the maintenance of vehicle fleet to include registrations, titling, tag renewals, inspections, body repair, and scheduling of general maintenance.

Assisted in creating/submitting price proposals for approval of upgrades or recommended corrective actions.

Compiled and recorded production data for industrial establishments to compare records and reports.

Prepared daily and monthly progress reports for Senior and Assistant Project Directors.

Prior work experience includes positions as a Legal Secretary at major Law Firms in WDC area.

Training

SharePoint

Cable writing

Financial Management Defense Travel System – CONUS/OCONUS

Defense Information System (DISA)

Defense Civilian Pay Systems (DCPS)

PeopleSoft – Processing AONs (Assignment Opportunity Notices), Employee Training, Promotions, Reassignments.

ORACLE - Database management System

Products

Developed Manuals and training guides for Cable Writing.

Developed Courses/templates for onboarding of new Officers.

Developed Equipment Tracking Form used throughout Agency.

Education

Business administration courses, PG Community College, Largo, MD

1 year Business Development program

High School/Equivalent, Spingarn Stay

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