Customer Service United States
Resume:
***********@*****.***
Displays excellent time management with high attention to detail Works effectively as a team member
Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible
Possess effective planning, organizational, communication, presentation and interpersonal skills Maintain patient confidentiality in accordance with HIPAA/OSHA regulations Jul 2014 - Jun 2023 Member Service Associate
Convey Health Solutions
Yuma7, AZ, United States
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Check to ensure that appropriate changes were made to resolve customers' problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Review insurance policy terms to determine whether a particular loss is covered by insurance
Enroll clients for Insurance
Refill medications by phone
High School Diploma or Equivalent, General Studies. Somerset High School
Bellflower, CA, United States
Some College, Medical Insurance Specialist/Medical Biller. Concord College
Garden Grove, CA, United States
JILL CHESTNUT
Customer Service
Work Experience
Education
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