Insurance associate
Resume:
Florence DiJohnson
Substitute/Teacher’s Aide
Watertown, MA 02472
Flodijohnson @gmail.com
Searching for a remote telephone operator position. I have medical and insurance experience, education.
Work Experience
Activities Teacher for kindergarten
NEDP
Newton
August 20, present
Curriculum consists of recess, snack, gym, science projects, creative projects
Substitute teacher/Teacher’s Aide
Newton School District
October 2023, June 1024
Main work consisted of working with kindergarten teachers in substituting, providing extra help by prompting the student, on a as needed basis Set-up classroom throughout the day. Helped teachers throughout the day with their work plan and worked with students who had social problems or emotional problems who needed positive feedback on each assignment. Administrative work. My background consists of a teaching degree with behavioral psychology and behavioral psychology as a double major.
Sales Associate
Marshalls
October 22-Present
Home, Womens, Mens/Kids, Fitting room, sales associate, markdowns. Much attention to detail.
Unit Coordinator ** ***
Brigham and Women’s Hospital – Boston, MA 02115
August 2021 – July 2022
Update assignment sheets for nurses and PCA’s. Review all activity with the nurse in charge. Check new admissions charts
for signed health care proxy and consent forms. I would notify admissions of patients that will be discharged. Answered phones, patient call lights and notify doctors or nurses of patients’ requests. I updated new admissions and discharges to the nurse in charge. Organize patient charts. Track equipment, such as, telemetry boxes, cables, oximeters, etc. Pick up blood, platelets, drop off lab specimens. Set up and break down charts. Stock the med room with all necessary supplies, such as syringes, needles, etc. and contact supply room for needed supplies. Stock patient area. Stock all paperwork as needed; forms such as consents, health care proxies, menus.
Lead Receptionist
Providence House – Boston, MA 02135
January 2018 – January 2020
I have completely designed the flow of the front desk, implemented, and trained the second shift with written procedures.
I greeted residents, family members, visitors, staff, and vendors in a polite, professional, friendly, and welcoming manner. I screened staff, visitors and employees with a visitor form concerning the coronavirus form. I took their temperature, and I used outlook, word, and excel. I aided staff with computer applications. I communicated and enforced policies of Providence House of using masks and visitor restrictions. I aided resident and family/visitor inquiries and employed my skills of actively listening and responding. I provided information of office locations. I ensured the receptionist lobby, vestibule and outside are
a are clean and safe. II aided doctors, nurses, and RAs with any information that twas needed. I respond to visitor inquiries concerning HIPPA policies and guidelines. I provided management information including all reports and requests throughout the day. I followed dress code; I worked holidays and weekends when necessary. I communicated what has happened throughout the day to the second shift and I wrote notes of these occurrences. I announced codes for emergencies. I have created forms for management and staff.
Activities Assistant
Wingate – Chestnut Hill, MA
2016-2017
Led groups of 2nd degree dementia patients in activities to keep them occupied throughout the day. The residents n word games and movement. However, I was able to capture their interest with kick ball, bowling, tennis, word games, singing, music, etc.
Test Administrator
Pearson Professional Center – Wellesley, MA
2015-2016
Responsible for providing a secure exam delivery and superior customer service in a comfortable environment. Check in examinees, verify identification, Searches examinees for inappropriate items. Monitor while testing. Communicated with internal department to investigate and fix technical issues. Light housekeeping. Other duties were assigned. Flexible schedule. Hours can be anywhere between 7:30 A.M. and 8:45 P.M. Schedules by the manager would were made 2 weeks in advance.
Beth Israel Hospital
2008-2009
Unit Coordinator
Responsible for the admissions and departures of patients. Communicated with doctors, nurses, visitors, telephone calls. Answered phone, prepared paperwork for doctors and nurses and responsible for calling codes.
Psychiatric and Neurological Associates
2003-2009
Office Manager
Responsible for 2 employees. Selected new software that fits the practice, implemented and trained employees. Knowledge of front desk and office practice, scheduling appointments, accounts receivable, accounts payable, collections, payroll, insurance. Responsible for updating certification for doctors.
Contractor Programmer Analyst/Consultant
1986-2000
Companies: Fidelity Investments, Chiron Diagnostics, Synthes, (Medical Implants and Instruments), Liberty Mutual, New Balance, Astra Zeneca, Gerber Children’s Wear, Bath Software Engineering, Maine Legal Services, Department of the Army, Corps of Engineers, Bath Iron Works. Assessed businesses’ needs, developed plan, obtained user’s needs, coded, tested and trained users on how to use new system. Met deadlines, detailed work, needed complete focus.
Business Analyst
1983-1986
Gibbs and Cox
Earned employee of the year award for developing flowchart of designing division. Required very much detailed work.
Computer Programmer
1980-1983
Decision Data Computer Company
Health Insurance Correspondence
1976-1980
Colonial Penn Health Insurance
Substitute teacher
Lower Merion School District
1975-1976
Teacher
Sacred Heart School
1974-1975
Middle school teacher
Homestead, Fl
Psychology
1974-1974
Completed internship for disabled women
Library Assistant
1974-1974 (4 months)
Mansfield University
Dry Cleaning Clerk
1971-1971 (9 months)
Gladwyn Dry Cleaners
Education
Mansfield University – B.S. clinical psychology
Villanova University – Graduate courses in mathematics
St. Joe’s University – Graduate courses in business
West Chester University – Graduate courses in computer science
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