Customer Service Project Management
Resume:
Catherine Alves
***********@*****.***
Objective
A business administrator with management experience and exceptional people skills. Take pride in doing my job with integrity and honesty. Versed in business; marketing, auditing, sales, customer service, accounting and project management. Desires a challenging role in an organization with perspective for professional growth based on work performance.
Professional Experience
VIERA BUILDERS, Melbourne, FL. 2022-2023
Cost Estimator
• Analyzed construction cost data and bids for housing projects
• Prepared invoices and executed for payments
• Calculated cost of materials for purchasing
• Calculated measurements using construction software’s; Builders MT, Sales Simplicity and checked for discrepancies
• Assured goods and services were incorporated into contracts according to commitment
• Communicated with internal staff via Microsoft teams JC DIVINE HANDS LLC, Miami, FL. 2018-2021
Business Owner
• Managed and operated all business administrative requirements
• Scheduled appointments and meetings
• Prepared and executed contracts for employees and suppliers
• Purchased products and supplies for salon
• Outsourced suppliers based on pricing and commitment for goods and services
• Prepared invoices and handled all accounting via QuickBooks
• Handled incoming calls and other customer- related inquires and disputes ASSURANT INC, Miami, FL. 2003-2018
Regulatory/ Compliance Analyst
Prepared all administrative functions in preparation for Market Conduct Examinations, Client Audits and Data Calls
Handled all workspace, calendar meetings, hardware and files for the onset of the state examiners arrival
Collected and compiled data from 50 underwriting companies local and international
Reviewed and drafted responses to Unclaimed Property Audits, and state and financial examinations promptly to meet tight deadlines
Coordinated and discussed with management client remedial activity as a result of market conduct and data call findings
Investigated customer complaints and resolved disputes Catherine Alves
***********@*****.***
Communicated with external clients and provided responses to their audit requests promptly
Coordinated and communicated with various internal departments for data collection
Prepared and maintained filing systems and documentation via SharePoint
Researched, investigated and resolved issues and discrepancies
Reviewed contracts for discrepancies and signatures
Managed the department’s database for the reward & recognition program
Coordinated meetings with internal personnel concerning market conduct exams and other relate audits
Prepared and analyzed data to respond to state and financial examiners
Participated and initiated the implementation of policies and procedures of corrective action
Assisted with internal projects, researched and obtained data in a timely manner
Researched and cleared clients using LexisNexis and Watchdog databases for potential money laundering activity
ASSURANT INC, Miami, FL. 1999-2003
Accountant II
Setup and maintained wires using the Chase and Bank One data base systems
Executed wire transfers in excess of over 1 million dollars
Prepared documents for opening and closing bank accounts
Liaised with management to obtain signatures for contracts and other bank documents
Analyzed data and rectified discrepancies promptly to meet strict deadlines
Coordinated and trained employees on how to use the banking systems
Verified and balanced SAR reports, check registers and print checks
Distributed and balanced petty cash daily
Prepared and maintained filing system relative to banking and the other underwriting companies
Ensured all bank- related functions were performed promptly Education
Barry University of Florida, Miami, FL 2007-2011
• Bachelors of Science Major in Administration – minor in Legal Studies Academic Certificates
Roytec College - Winning with Windows/Word & Excel Ansa Mc AL - Giving Presentations
Ansa Mc AL - Professional Secretaries
Ansa Mc AL - Improving Basic Communication Skills
Personalysis Corp - Personalysis Certificate
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