Data Entry Medical Office

Frantashia Pratt-Bates

**** ********** ** * *********, MS 38671 601-***-**** **********.********@*****.***

Professional Profile

Motivated and resourceful professional with a reputation for quality, proficiency, and reliability seeking to transition medical education to the healthcare industry.

Proficiencies: Greenway; MS Excel; MS Word; MS PowerPoint

Skills: Data entry (experience using 10-key number pad); Complete tasks on time; Flexible; Organized; Customer Service oriented

Honors/Awards: Ultimate Medical Academy Honor Roll

Key Qualifications

Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding Medical Billing Medical Office Medical Administrative Patient Registration Data Entry

Certifications

CPR – Meridian, MS

CPR

Education

Ultimate Medical Academy Diploma – Medical Office and Billing Specialist, 2025

Fully accredited, accelerated program providing instruction in medical administrative procedures such as appointment scheduling, revenue cycle management, reimbursement methodologies, insurance claims management and electronic medical records (EMR) systems. Program content includes billing and collections process implementation, industry regulations, laws and ethics and bookkeeping to ensure medical office compliance. Research, professional writing, critical thinking and communications skills are emphasized throughout the program.

Delta Tech CDL, 2020

To obtain a CDL, a driver must pass both knowledge and skills tests that are tailored to the higher standards required to drive a CMV.CDL holders are also held to a higher standard when operating any vehicle on public roads.Serious traffic violations can affect a CDL holder's ability to maintain their.A CDL is required to drive any vehicle with a gross vehicle weight rating (GVWR) of more than 26,000 pounds, or any single vehicle used for commercial purposes that weighs more than 26,000 pounds

Meridian High School Diploma, 2010

high school diploma

Experience

Jit-ex llc – Memphis, TN

06/2020-Present

Customer Service Representative

Document activity in customer accounts in an accurate manner and ensure confidentiality.

Enter customer account data and communicate in a clear and concise manner.

Identify customer needs, provide resolutions to problems, and follow established procedures.

Interact with customers via inbound and outbound calls to answer inquiries and to provide assistance.

Home Instead – Meridian, MS

02/2019-01/2024

Resident Care Provider

Documented activity in customer accounts in an accurate manner and ensured confidentiality.

Entered customer account data and communicated in a clear and concise manner.

Identified customer needs, provided resolutions to problems, and followed established procedures.

Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance.

Complied with policies and procedures and abided by HIPAA guidelines to protect privacy.

Observed, reported, and documented resident conditions and activities.

Promoted a safe, clean, and organized environment.

Provided mental and emotional stimulation through facilitation of engaging activities

Provided personal care assistance to residents – personal hygiene, feeding, and mobility.

Supported residential activities and functions through active planning and participation

Aaron Thomas Company – Memphis, TN

09/2019-11/2019

Data Entry

Entered data into a computer, operated a variety of office machines, and performed other clerical or administrative duties

Adhered to policies, procedures, and guidelines, and handled confidential information.

Entered and processed data, compiled, sorted, and verified accuracy of data, and checked batches for errors.

Maintained logs of activities and finished work and stored completed documents in appropriate locations.

XCross Express INC – Dekalb, MS

05/2017-09/2019

Manager

Addressed issues in a professional manner and resolved staff and customer service problems.

Built relationships and stayed attentive to employees by motivating them to succeed and improve.

Managed inbound and outbound calls, kept accurate and complete department records, processed payroll, prepared bank deposits, took inventory, and ensured adherence to policies and procedures.

Supervised team members, created schedules, hired and trained new employees, and delegated tasks.

Black Horse Carries – Memphis, TN

06/2010-04/2017

Administrative Assistant/Secretary

Handled incoming and outgoing telephone calls, scheduled appointments, and maintained files.

Managed general administrative activities to ensure efficient day-to-day operations of the office.

Prioritized and managed workload to meet deadlines and provided professional customer service.

Volunteer Experience

N/A – Southaven, MS

01/1900-01/1900

N/A

N/

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