Service Manager
Resume:
Elliana Gonzalez
*********@*****.***
Objective:
A self-motivated employee with adaptive skills in accounts payable, accounts receivable, and customer service. Eager to provide knowledge and ideas toward the direction of better organization. Bilingual skills English and Spanish.
Experience:
Masis Staffing Solutions / Service Manager- 10/2022-08/2024
To ensure top quality staffing services are provided to clients and candidates in designated branch.
ROLE AND RESPONSIBILITIES
• Lead a team of Service Coordinators to meet or exceed productivity and performance goals established by the executive team.
• Meet or exceed safety standard goals established by the Risk Department
• Lead, mentor and develop Service Coordinators
• Promote new and existing business development through prospecting and account management.
• Ensure adherence of company policy by all personnel in designated branch.
Process payrolls for all active personnel
• Review performance of designated Service Coordinators through Masis CRM and implement
improvement initiatives when needed.
• Balance workload among Service Coordinators to maximize performance and growth
• Identify talent via job posting responses, reverse resume searches, internet searches, walk-ins,
job fairs, and networking events
• Gather competitor information and gain market intelligence.
• Maintain contact with major clients and prospects to maximize sales and client satisfaction.
• Assist Business Development Managers in preparation of proposals and presentations.
• Controls expenses to meet budget guidelines.
• Ensure job orders are processed through CRM and filled with quality candidates
• Train and mentor Service Coordinators.
• Perform other duties as requested
Accounting and Logistics Coordinator/Manager of Customer Service- 11/2019- 10/2022
The Artisan Chef Manufacturing - Lawrence, MA
The Customer Service/Order Management Manager is responsible for managing and supporting several business areas within Order Management:
Order Entry/Communication Center – Responsible for managing customer order activity through the order fulfillment cycle. Support Sales, Supply Chain, Finance and Manufacturing Teams throughout the order lifecycle. Help execute customer’s specific shipping expectations/ requirements
Production Art – Oversee the preparation of finished artwork according to customer specifications for final decoration. Handle all aspects of the art processes supporting all decoration techniques
Outsource Relations – Work directly with remote teams, providing guidance and delivering feedback. Maintain the relationship and ensure both sides are meeting expectations.
Key Responsibilities:
Oversee team’s day-to-day tasks and drive priorities, adapting according to business needs
Responsible for the overall direction, coordination, implementation, execution, control, and completion of specific projects ensuring consistency with company strategy, commitments and goals
Responsible for on boarding and continued development of all associates within the department
Work with customers to de-escalate contentious situations
Ensure team maintains knowledge of product line, prices, lead times, system, and various marketing promotional programs
Work with manufacturing to resolve customer order issues
Process customer returns and identify process deficiencies or opportunities for improvement
Provide fluid feedback and address disciplinary issues
Manage department payroll and time off calendar
Address personnel issues as they occur, involving manager and HR partner as necessary
Drive solutions in process that are innovative and advance towards automation
Maintain working knowledge of all department functions and roles
Ensure all orders are processed in a timely, efficient, and accurate manner with strong focus to on-time delivery
Knowledge, Skills and Abilities Requirements:
Strong analytical, problem solving, decision-making and leadership skills are essential
Must be able to effectively use a PC including Microsoft Office (or equivalent programs) and a Windows based environment
Proficient in ERP systems
Basic understanding of Illustrator and Photoshop
Experience with both international and domestic shipments including commercial invoices, BOL’s and other shipping documentation
Experience dealing with custom packaging like crates, internal packaging inserts and custom labeling
Ability to utilize Continuous Improvement concepts and philosophies on a regular basis
Excellent customer service skills
Ability to exercise tact and good interpersonal skills
Organizational and time management skills
Panalpina, Peabody, MA
Ocean Import Agent 07/19-11/20
• Performs record keeping and clerical functions
Track and trace shipments
Book dispatch with carriers
Invoice
• Resolving payment discrepancies and disputes of shipments
• Keep customers updated with their shipments
ShopAid, Woburn, MA
Accounts Payable Accountant 02/18-07/19
• Match invoices to purchase orders
• Process vouchers for payment and ensure proper approvals before processing
• Handle numerous expense reimbursements
• Process weekly check run
• Reconcile vendor accounts
• Handle P. O requests
• Back up reception when needed
Accounts receivables
Payroll
End of month closing
Cash receipt
S.E.C. Construction Inc. Lawrence, Ma
Account Payables Representative 06/17-02/18
• Code, verify and voucher invoices for payments
• Research accounting issues/discrepancies including vouchering and payment verification
• Maintain constant communication with personnel, and vendors to insure those processes
• Assists personnel with any extra curriculum work as needed
• Prepare & process weekly check run
• Responsible for bank deposits
New York Boutique, Lawrence, MA
Manager 09/16-02/18
• Enter all the sales orders for customers
• Maintain & supported customer files
• Provide excellent customer service as well as selling goods to customers
• Perform bill generation and processing for customers
• Process credit card transactions
• Reception
La Bella Napoli, Hazleton, PA
Administrative Assistant (Manager) 09/09-05/15
• Supervised all crew member
• Entered & reviewed catering orders
• Answered phone lines
• Data entry & filing
• Assisted management with any extra curriculum works as needed
Skills: Strong organizational & analytical skills, scanning, filling, Microsoft Word, Excel, Outlook, Counter Point, Passport, QuickBooks, ExWorks, BBAMs, SAP TM, and Shipping Run, EDI True Commerce, SPS Commerce
Education:
Northern Essex Community College, Lawrence, Ma
Contact this candidate