Customer Service Guest Relations

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

DOROTHY UNDERWOOD

*** ******* **, *: 352-***-**** *************@*****.*** Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging with clients and ability to articulate and help customers make choices. Pursuing similar position where skills in issue resolution will be embraced. Reports generation and analysis

Excellent communication

Time management skills

File/records maintenance

Cleaning and sanitizing

techniques

Computer proficient

Safety measures

01/2017 to Current Customer Service/Meat Wrapper

Underwood Custom Meat Bronson, FL

Provided onsite training.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date. 11/2015 to 06/2017 Server

83 West 29 East Cedar Key, FL

Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs. Trained new employees on proper food handling, guest expectations and restaurant protocols.

Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

10/2013 to 06/2015 Special Events Coordinator

Bell's Catering Chiefland, FL

Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date. Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Prepared correspondence, accounting and financial documents for analysis.

1997 Associate of Science: Medical Assistant

Gainesville Community College Gainesville, FL

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