Patient Care Customer Support
Resume:
JULISSA
VELAZQUEZ
*************@*****.***
Dallas, Tx 75212
Bold Profile
Proactive and bilingual with a track record of enhancing office efficiency and customer satisfaction. Excelled in multitasking and problem-solving, streamlining operations, and improving data management. Demonstrated expertise in HIPAA compliance and patient care, significantly contributing to a positive and efficient workplace environment.
PROFESSIONAL SUMMARY
SKILLS
• Bilingual Customer Support
• Multitasking
• Problem solving
• Venipuncture Technique
• Capillary puncture
• Specimen handling
• Proper labeling
• Patient Care
• HIPAA Compliance
• Order of draw
• CPR/BLS Certified-AHA
Faces of Angles Training Center
5787 S Hampton Rd Suite 210,
Dallas, Tx 75232 • 10/2024
Certified Phlebotomy Technician
CPT
Dallas Can Academy
Dallas, Texas • 06/2017
High School Diploma
EDUCATION
Pediatric of Mesquite - Receptionist
3230 -30 Suite 100, Mesquite, Tx 75150 • 11/2023 - 09/2024 Buckner Vision - Receptionist
Dallas, Texas • 08/2022 - 11/2023
WORK HISTORY
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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Confirmed appointments, communicated with clients, and updated client records.
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Answered phone promptly and directed incoming calls to correct offices.
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Kept reception area clean and neat to give visitors positive first impression.
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• Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
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Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
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Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
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Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
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Handled sensitive information with discretion while maintaining strict confidentiality standards.
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Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
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Collaborated with optometrists to ensure timely delivery of prescription eyewear and contact lenses.
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Provided support for office operations by ordering supplies, maintaining equipment, and organizing files as needed.
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Implemented new software systems for patient record management, improving data accessibility and overall office efficiency.
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Increased customer satisfaction by promptly addressing inquiries or concerns related to eye care products and services.
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Efficiently processed payments and managed financial transactions, ensuring accuracy in daily accounting tasks.
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Ensured prompt follow-up with patients regarding order status updates or changes to scheduled appointments.
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Handled patient check-in procedures smoothly while verifying necessary documentation such as insurance cards or referral forms.
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Maintained an organized and clean reception area to create a welcoming environment for patients.
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Supported optical sales team by providing product knowledge, offering recommendations, and assisting with inventory management.
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Assisted patients with insurance claims and provided guidance on coverage details.
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