Customer Service Entry Level

Almas Raza

CELL: 925-***-****

Date of birth(July-17-1984)

Mailing Address:812 Shasta Daisy Drive Brentwood, CA (94513)

Email: *****-****@*******.***

Objective

I want to work in an organization which gives me chance to enhance my abilities, and helps me grow my exposure toward professional scale of work, and I can utilize my strong academic career to give organization a competitive edge over its competitors.

Professional Experience

Assembler 1 & 2– SEPTEMBER 2019 – JULY 2021

Zoetis Inc.

3240 Whipple Rd, Union City, CA 94587.

•The assembler position is responsible for the Sub-assembly and packaging of chemistry analysis DISC in a clean room environment.

•Work on the assembly line performing, Entry level operations (material handling, packaging.

•Load and unload semi-automated equipment.

•Maintain a record of the assembly process, progress and problems.

•Provide feedback to leads or supervisor when a deviation from accepted practice or safety issue is recognized.

•Reliable inspection of small attributes using magnification ring lamp at a fast pace.

•Must become certified at bead and weld inspection or the diluent cup set up process.

Professional Experience

Bank Teller – FEBURARY 2016 – DECEMBER 2016

California Check Cashing.

2954 Delta Fair Blvd, Antioch, CA-94509.

•Work with customers to find the best financial solutions to fit their needs

•Promote and advice on bank products and services.

•Participate in ongoing trainings to stay up to date on our products and processes.

•Identify customers, validate and cash checks. Receive and count working cash.

•Attempt to resolve issues and problems with customers’ accounts.

•Keep record of all transactions, Customer service duties as assigned.

•Communicate effectively with customers providing excellent customer service

•Accurately and efficiently process and record routine transactions for bank customers, cashing checks, accepting deposits and withdrawal, processing loan payments and money transfers.

•Adhere to all company policies, procedures, and customer confidentiality requirements

•Create a positive, respectful environment among peers, superiors, and customers.

Professional Experience

Security officer – SEPTEMBER 2011 – DECEMBER 2015

Inter-Con Security Systems, Inc.

1515 Clay Street, Oakland, CA-94612.

•Perform patrol duties within assigned areas to guard the work site against theft, shoplifting, vandalism and fire.

•Handle emergency situations including medical emergencies, accidents and other threats. Write detailed incident reports.

•Work with security systems such as monitoring more than 30 CCTV cameras in control room, scanning items at x-ray machines, metal detectors and hand wands in effort to keep the premises secure.

•Monitor different alarms for security purposes. Observe all activities at premises and report.

Professional Experience

Sales Representative - NOVEMBER 2010 - AUGUST 2011

Store7Eleven,Martinez, CA.

3520 PACHECO Martinez CA 94553.

•General promotion of the products and store products

•Keep track of buy-backs, special orders and damaged product.

•Handle customer's complaints and resolve problems.

•Maintain inventory.

Education

• 2007 Bachelors of Commerce (UNIVERISTY OF KARACHI, PAKISTAN).

•2004 High School Karachi,Pakistan (BRIGHT WAY SECONDARY SCHOOL).

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