Customer Service Guest

JEANINA LOUISE

PURNELL

J

P Burns, KS *****,

316-***-****

****************@*****.***

PROFESSIONAL SUMMARY

Talented and skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

SKILLS

• Complex Problem-Solving • Team Leadership • Customer Service

• Organizational Skills • Problem-solving abilities • Multitasking

• Positive Attitude • Excellent Communication

EXPERIENCE

Manager October 2005 - February 2011

TanIt Tanning Salon Fredericksburg, Virginia

• Delivered excellence in guest service and quality control of operations to attain company mission.

• Monitored inventory levels, placing orders.

• Conducted performance reviews for team members.

• Established fruitful working relationships with employees, management and vendors.

• Fostered positive work environment promoting employee engagement.

• Negotiated contracts with vendors and suppliers.

• Hired trained, and mentored new employees.

• Ran shifts effectively to promote quality products and guest service.

• Managed daily operations of department or company. Office Manager January 2000 - September 2005

Pratt Medical Center Fredericksburg, Virginia

• Implemented efficient filing systems for paper and electronic documents.

• Fostered positive work environment by addressing employee concerns promptly.

• Oversaw daily office operations and ensured smooth workflow.

• Handled confidential information with discretion, including sensitive HR matters.

• Received and directed incoming calls to personnel and voicemail, facilitating office communications.

• Maintained clean and organized workspace to promote productivity.

• Impressed visitors by creating beautiful and welcoming reception area. EDUCATION

Diploma June 1998

Stafford Senior High, Stafford, Virginia

Graduated with top of my class with honors

LANGUAGE

Native

English

Contact this candidate