Customer Service Data Entry
Resume:
Ouida K. Smith
Receptionist / Customer Service Support
Hutto, TX 78634
****************@*****.***
A Customer Service position utilizing my skills and experience, with clerical skills. Authorized to work in the US for any employer
Work Experience
Caregiver/Personal Assistant
Home Instead-Round Rock, TX
June 2023 to Present
Prep and cook meals for client including grocery shopping, cleaning kitchen and other areas of home, maintaining laundry.
Building Services Coordinator/Receptionist
JLL Partners/ Dell Campus-Round Rock, TX
February 2013 to February 2023
• Receptionist,greet and sign in guests that are needing access to campus from their host. Relieve co- workers for breaks, lunch and filling in where need. Also ensuring proper security procedures are met. Research Specialist
Sear's Tele-serve-Round Rock, TX
May 2000 to March 2012
Researched parts for internal Technical Support Customer Provide parts information for Field Service Technicians Customer Service Representative
Brylane-San Antonio, TX
September 1996 to May 2000
Processing incoming customer calls
Skills - 10 Key Data Entry, Word, Excel, Outlook
Education
Vocational School in Data Entry / Business
Durham College - San Antonio, TX
August 1984 to January 1985
Skills
• Micosoft Office, Excel, Word and greeting clients and various vendors. (10+ years)
• Customer Service (10+ years)
• Front Desk (8 years)
• Receptionist (10+ years)
• Microsoft Excel (9 years)
• Outlook (10+ years)
• MS Office (10+ years)
• Microsoft Office (10+ years)
• Microsoft Outlook (10+ years)
• Microsoft Word (8 years)
• Organizational Skills
• Clerical Experience (10+ years)
• English (10+ years)
• 10 Key Data Entry (10+ years)
• Microsoft Windows (10+ years)
• General clerical and assistant (10+ years)
• Technical support
• Computer networking
• Active Directory
• Filing
• School experience
• Customer service
• Phone etiquette
• Typing
• Windows
• Google Docs
• Guest services (10+ years)
• Operating systems
• Google Suite
• Front desk
• Clerical experience
• CRM software
• Microsoft Word
• Windows Remote Desktop
• Research
• Live chat
• Communication skills
• Microsoft Access
• Personal assistant experience
• Planograms
Languages
• English - Fluent
Certifications and Licenses
Driver's License
Assessments
Customer service — Proficient
February 2023
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
February 2023
Responding to customer situations with sensitivity Full results: Proficient
Caregiver fit — Proficient
September 2024
Measures the traits that are important for successful caregivers Full results: Proficient
Flexibility — Proficient
September 2024
Adapting behaviors or ways of working in response to new conditions Full results: Proficient
Home health aide skills — Proficient
March 2024
Providing care to patients in a home setting
Full results: Proficient
Food service: Customer situations — Proficient
May 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Written communication — Proficient
August 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Work motivation — Proficient
May 2023
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
May 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Cleaner fit — Proficient
May 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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