Operations Manager Fedex Ground

SUMMARY

Operations Manager, I work in a high volumed and fast paced environment. I supervise over 30 package handlers, keeping them safe and on task. Very goal orientated and self-motivated. Operational manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes.

SKILLS

Multidisciplinary Collaboration Performance Management

Incidents Management Microsoft Office Suit expert

Staff training and development Communication improvements

Workforce training Management

Policies and procedures implementation Goal attainment

Performance reporting Health and safety compliance

Quality assurance and control Multitasking

Team building/Leadership.

High pressure environments

EXPERIENCE

Operations Manager FedEx Ground Newark, NJ 09/2021- Current

Built strong teams to meet process and production demands.

Motivated and evaluated personnel for performance improvement and goal achievement.

Improved morale and management communication by creating employee recognition and rewards practices.

Delivered positive customer experiences by implementing effective quality customer service and logistics.

Switcher FedEx Ground – Woodbridge, NJ 08/2019 – 09/2021

Communicated with conductors and other team’s members to obtain and relay accurate switching information.

Conferred with conductors and other workers via radiotelephones or computers to exchange switching information.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Prioritized and organized tasks to efficiently accomplish service goals.

Demonstrated self-reliance by meeting and exceeding workflow needs.

Demonstrated leadership by making improvements to work processes and helping to train others.

Package Handler FedEx Ground – Woodbridge, NJ 05/2017 – 08/2019

Assisted in unloading and loading delivery trucks with prepared packages.

Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.

Scanned and sorted packages according to destinations and service type using handheld scanner.

Resolved conveyor issues by clearing jams and blockages.

Secured items in truck by strapping overprotective padding and straps.

Juggled shift duties, prioritizing immediate tasks to streamline operations.

Exceeded specific team goal by partnering with staff to share and implement best practices.

Integrated Retail Specialist/ HR Assistant Kmart, Sears Holding – Belleville, NJ 10/2015 – 06/2017

Resolved customer concerns and answered questions to promote positive guest experiences.

Assessed customer needs and educated on product functionality and features.

Managed cash drawer and facilitated sales using cash, credit, gift cards, and checks.

Organized store by returning merchandise to proper areas and restock displays,

Escorted customers to products and pointed out complementary items to boost stores sales.

Helped customers sign up for loyalty programs and submitted completed paperwork.

Helped with scheduling and staying within budget.

Helped with hiring process of calling people in for interviews and putting their information into the system.

Education and Training

Bound Brook High School Bound Brook, NJ 06/2014

High School Diploma

Union County College Cranford, NJ Current

American Sign Language (ASL) and Deaf Studies

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