Project Manager Product Owner

Sandy Weng

Atlanta, Georgia

404-***-**** ***********@*****.***

Professional Summary

Versatile and results-driven Product Owner, Vendor Liaison, Business Owner, Project Manager, and Analyst with extensive experience in enterprise-level risk management, process engineering, and automation. Proven ability to drive cross-functional collaboration, streamline vendor relationships, and deliver impactful project results within budget and timelines. Deep expertise in product lifecycle management, compliance, and security standards with a focus on operational transformation and risk mitigation.

Core Competencies

Product Ownership & Vendor Management: Proficient in managing product backlogs, aligning tasks with business priorities, and fostering vendor relationships to meet compliance, privacy, and security standards.

Project Leadership & Delivery: Skilled in managing cross-departmental projects, ensuring on-time and on-budget execution while adhering to strict requirements.

Risk & Process Optimization: Experienced in documenting workflows, identifying risks, and implementing risk-control frameworks that support compliance and business needs.

Automation & Transformation: Led automation initiatives that transitioned manual workflows to automated solutions, significantly boosting operational efficiency.

Data/System Migration & Integration: In-depth experience with data migration, system integration, and validating data integrity during transitions for seamless performance.

Quality Assurance Leadership: Proficient in designing and managing testing strategies for UAT and various testing phases to ensure high-quality product delivery.

Lifecycle Management & Compliance: Comprehensive expertise in managing projects from requirements gathering to post-launch support while adhering to security standards.

Documentation & Stakeholder Communication: Skilled in creating clear business process documentation, user manuals, and requirements to drive stakeholder alignment.

Professional Experience

Elevance Health, Atlanta, Georgia

Product Owner/Capability Manager/Business Analyst III, 2022 – 2024

Led vendor integration and operational efficiency projects, significantly enhancing vendor relationships and regulatory compliance while driving automation and risk mitigation initiatives.

Vendor Integration & Automation: Spearheaded automation projects with major vendors (Veritas Document Solutions, Toppan Merrill, Pitney Bowes) that generated over $12M in value, transforming vendor processes and aligning with complex business requirements.

Process Optimization: Implemented real-time FTP file transfers with print vendors, resolving a six-year efficiency bottleneck and enhancing operational reliability.

System Upgrade Leadership: Directed a critical Napersoft system upgrade to close compliance gaps, ensuring alignment with regulatory standards.

Compliance & Incident Management: Supported audit preparations, achieving a 100% closure rate on corrective actions from compliance audits.

Key Achievements: Delivered 58 vendor-driven automation projects within six months, optimized Napersoft operations, achieving a 60% system efficiency boost and 20% reduction in licensing costs.

IBM/Kyndryl Global Chief Data Office (GCDO), Atlanta, Georgia

Security Analyst - Data Onboarding, 2021

Integral in the IBM-Kyndryl spinoff, driving data integration and migration, security, and automation initiatives that supported global business continuity.

Transition Management: Coordinated with global teams to data migration, achieving compliance and security goals.

Automation & Process Improvement: Reduced access request processing time from three months to a few days by co-developing templates and security management processes.

Data Quality Assurance: Validated data integrity for migration efforts, ensuring accuracy across pre-production and production.

Key Achievements: Improved user satisfaction, streamlined access processes, and achieved a substantial reduction in support tickets through optimized access controls.

Royal Manufacturing Inc., Atlanta, Georgia

Business Analyst, 2016 – 2019

Analyzed market trends to create effective business strategies that aligned with Analyzed market trends and created strategies that aligned with evolving business needs, spearheading automation projects and system implementations.

Strategic Analysis: Developed business requirements for automated processes, enhancing operational efficiency.

System Implementation: Documented requirements and testing plans for an RPA project, successfully enhancing workflow automation.

Operational Optimization: Supported a database overhaul that improved financial controls and inventory management, enabling process downsizing.

Georgia State University, Atlanta, Georgia

Graduate Research Assistant, 2014

Supported professors in the International Business Department by developing teaching materials, creating exams, and grading assessments. Collected and analyzed data to assist in awarding research papers. Updated and maintained the professors' personal websites.

CFETS Financial Data Corporation, Shanghai, China

Consultant - Project Manager/Business Analyst, 2012 – 2013

Results-driven Project Manager and Business Analyst with significant expertise in a startup financial consulting firm, focusing on delivering innovative solutions for banking and securities clients in China. Demonstrated success in managing the Software Development Life Cycle (SDLC) for the PES (auto trading FX system) and BDX (Branch Dealing System), ensuring systems integration, regulatory compliance, and operational excellence.

Project Management and Leadership

PES Development: Spearheaded the design and implementation of the PES auto trading FX system, utilizing ITIL frameworks to optimize efficiency and compliance.

Client Project Oversight: Directed complex projects for major financial institutions, including Merrill Lynch, J.P. Morgan, Mizuho, and DBS, achieving critical milestones such as securing a one-time implementation fee and three years of subscription fees.

Comprehensive Execution and Stakeholder Engagement

End-to-End Project Management: Managed all phases of project execution, from planning and scheduling to solution design.

Requirements Gathering: Collaborated with clients to define requirements for Statements of Work (SOWs) and Business Requirement Documents (BRDs), ensuring alignment with business objectives.

Product Backlog Prioritization: Worked closely with business and IT stakeholders to finalize requirements and enhance user interfaces tailored to traders' needs.

Data Management and Regulatory Compliance

Data Migration Oversight: Led real-time data migration and validation efforts for local currency systems, ensuring data accuracy and adherence to regulatory standards.

API Development: Partnered with developers to implement API interfaces using the IMIX protocol, facilitating smooth real-time data processing and integration.

Process Optimization and Continuous Improvement

Operational Process Enhancement: Identified and implemented best practices for project workflows, resulting in improved execution efficiency and reduced time-to-market for client solutions.

Documentation Standardization: Developed comprehensive project documentation, including user manuals and incident handling manuals, to standardize onboarding and incident management.

Training and Support: Provided client training and support, ensuring operational readiness and compliance with regulatory standards.

Client Engagement and Consultative Support

Consultative Training: Delivered tailored product training and support to major banking clients, enabling seamless onboarding and management of high transaction volumes.

Market-Maker Licensing Support: Assisted clients in obtaining market-maker licenses, enhancing their operational capabilities within the market.

Recognition and Impact

Award-Winning Innovation: Received the People’s Bank of China Top 2 Banking Technology Development Prize in 2014 for the successful implementation of the PES auto trading FX system, significantly improving banking operations.

Outstanding Employee Recognition: Honored as Outstanding Employee of the Year in 2012 for exceptional project execution and leadership, contributing to a 30% increase in implementation team revenue through timely project delivery.

Cultural Leadership: Praised by the ComStar CEO for fostering a collaborative culture and setting performance standards for project teams.

Strategic Integration and System Maturity

Successful Integration Projects: Led the integration of systems for U.S. and Japanese banks, completing a project for Merrill Lynch in three months, allowing the first international bank to obtain a market maker license in China, followed by successful projects for Mizuho and other clients.

Impactful Results: Fostered system maturity within six months, generating over ¥300 billion in transactions and significantly enhancing overall operational performance.

Delta Air Lines, Atlanta, Georgia

Test Engineer, 2012

Excelled in the management of SDLC testing efforts for new and existing reservations products within Delta’s Quality Assurance Department, collaborating closely with cross-functional teams on User Acceptance Testing. Developed test plans and maintained and updated test cases using Excel and SharePoint, while overseeing the migration of reservation systems to a web portal.

Defect and Requirements Management: Maintained Requirements Traceability Metrics (RTM) and managed defect triage and tracking.

T-Mobile USA, Atlanta, Georgia

Quality Assurance Analyst, 2010 2012

Dedicated Quality Assurance Analyst with comprehensive involvement in all stages of the Software Development Life Cycle (SDLC), contributing to the design, development, and testing of applications for both internal and external T-Mobile users. Recognized for innovative problem-solving, exceptional testing acumen, and collaborative leadership within a startup sustainment testing team.

Software Development and Testing Expertise

Application Testing and Development: Designed and developed code, executed functional and regression tests, and provided ongoing customer support.

SDLC Involvement: Participated actively in unit testing, system testing, integration testing, and user acceptance testing, ensuring a streamlined and reliable development process.

Automation and Quality Control

Test Automation: Developed and automated reusable test scripts using QTP, increasing testing efficiency and accuracy.

Traceability and Documentation: Gathered and managed business requirements, creating traceability in Requisite Pro and crafting user manuals for newly developed applications to facilitate knowledge transfer and operational continuity.

Process Improvement and Production Testing

Sustainment Testing Team Pioneer: Joined as one of the first members of the startup sustainment testing team, where I self-managed the offshore team for daily tasks, driving cross-functional testing efforts and quality assurance.

Quality Control Initiatives: Proactively conducted production testing, contributing to quality improvements and process efficiencies.

Training and Knowledge Sharing

Onboarding and Training: Solely responsible for training new team members, crafting all essential team documents, including procedures and testing protocols, which standardized team workflows and improved onboarding efficiency.

Recognition and Advancement

Rapid Promotion: Promoted to Senior Quality Assurance Analyst within one year, recognized by the T-Mobile testing department for exceptional contributions and technical leadership.

.

Georgia State University, Atlanta, Georgia

Graduate Teaching Assistant, 2009 2010

Supported professors in the Computer Science Department by developing teaching materials, administering exams, and grading assignments. Provided tutoring to undergraduates in core computer science courses.

Project Development: Created the “Automatic Retrieval of RSS-Based Social Media,” an RSS feed retrieval toolkit for data collection and offline analysis.

Education and Certifications

Master of Business Administration (Concentration in Finance and Business Analysis), 2017 Master of Science in Computer Science, 2010

Bachelor of Science in Computer Science (Cum Laude), 2008

Georgia State University – Atlanta, Georgia

SAS Certified Base Programmer for SAS 9, 2017

UiPath Certified Business Analyst, 2019

UiPath Certified Level 2 Developer, 2019

Business Strategy, McKinsey & Company, Nov 2023

Management Accelerator part of Asian Leadership Academy, McKinsey & Company, Nov 2023

Problem Solving, McKinsey & Company, Sep 2023

Adaptability & Resilience, McKinsey & Company, Aug 2023

Technical Skills

METHODOLOGIES & PROJECT MANAGEMENT

Methodologies: Waterfall, Agile/Scrum, Agile-Hybrid, ITIL

Project Management Tools: ServiceNow, ProcessUnity, JIRA Align, Quality Center, JIRA, MS Project, MS Visio, SmartSheet

CRM, ERP & ENTERPRISE APPLICATIONS

CRM Systems: Financial CRM systems, Salesforce

ERP Systems: SAP, Workday

Enterprise Applications: AccessHub, Enterprise Application Library (EAL), TIBCO, Napersoft, CACTI (Carelon MBM internal ecosystem)

DATA MANAGEMENT & ANALYTICS

Data Platforms: IBM Cloud Pack for Data, Azure Blob Storage, HDFS (Hadoop Distributed File System), Kafka, COS (Cloud Object Storage), DB2WOC (DB2 for Web Object Content)

Analytics Tools: Power BI, Qlik Sense, Tableau, Elastic, CEDP (Cognitive Enterprise Data Platform)

PROGRAMMING & SOFTWARE DEVELOPMENT

Programming Languages: C/C++, C#, Java, PL/SQL, Microsoft Visual Basic, .NET, Python

Development Tools: UiPath, SAS, MATLAB, DataStage – ETL, Spark, SQL Central

DATABASES

Access, Oracle, SQL, MySQL, SQL Server, DB2 BigSQL

WEB DEVELOPMENT

JSP, PHP, CSS, X/HTML, JavaScript

TESTING & DEBUGGING TOOLS

QuickTest Pro, Fiddler, Live HTTP Headers, HTTP Watch, Ceometrics

APPLICATION SERVERS

Jboss (WildFly), WebSphere

PROTOCOLS

IMIX (Internet Mix), LDAP (Lightweight Directory Access Protocol), FTP (File Transfer Protocol)

AI & MACHINE LEARNING

ChatGPT, Spark

VERSION CONTROL & COLLABORATION TOOLS

GitHub, Confluence, SharePoint, Box, Trello, MS Teams, Slack

Contact this candidate