Administrative Support Data Entry

MARY E. WOODS

Administrative Secretary

Garfield Hts., Ohio 44125 216-***-**** *.*****.**@*****.***

PROFESSIONAL SUMMARY

Personable and dependable administrative professional with 20+ years of experience. Skilled in building rapport with vendors and visitors, providing administrative support, and managing correspondence. Strong organizational abilities with proficiency in Microsoft 365 (Word, Excel, Outlook) and expertise in inventory management and customer service.

KEY SKILLS

Multi-Line Telephone Operations

Verbal and Written Communication

Microsoft Word, Excel, and Outlook

Purchasing and Inventory Management

Data Entry and Claims Setup

WORK EXPERIENCE

Sheakley Group Cleveland, Ohio Administrative Secretary/Receptionist Jan. 2011- June 2024

(Formerly Paramount Preferred Solutions)

First point of contact for greeting visitors and managing phone inquiries.

Provided administrative support to the Director and staff, including maintaining confidential files.

Taking inbound calls, supported customer inquiries and answered questions.

Managed shipping, incoming mail, email, and faxes across multiple offices.

Oversaw purchasing and inventory control for offices supplies, reducing cost 15%.

Cultivated strong relationships with vendors, clients, and staff.

Took on additional responsibilities post-acquisition, such as serving as a liaison for the facility coordinator and assisting with employee onboarding.

Hiti, DiFrancesco and Siebold, Inc. Cleveland, Ohio Receptionist Dec. 1994 - Dec. 2010

Greeted visitors and managed a multi-line phone system.

Supported staff with document preparation and administrative tasks.

Managed mail, courier services, and shipping, reducing shipping costs 20%.

Purchased office supplies and maintained vendor relationships.

Enhanced filing system for Architectural job records.

EDUCATION

John Adams High School – DIPLOMA

Cleveland, Ohio

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