Project Management Manager

Alexandra Suhoy

Cell/Text: 443-***-****, Tel: 410-***-****

Email: *******@*****.***

20+ years of experience in Information Technology, Applications, Program and Project Management,

IT Architecture and all phases of SDLC (Software Development Life Cycle) - Planning, Analysis, Design, Development, Implementation, Testing, Maintenance, and Support for client-server and web applications. Experienced in Microsoft technology environment with practical professional experience in project management, operations support, change management, statistics, and reporting. Competent in project and team management, Grants administration, Enterprise Architecture, application design and development, analysis, requirement specifications, and client support. Worked in Finance, Education, State Government, Criminal Justice, Law Enforcement, Airspace, Health Care, and Utility industries. Provided high-quality work, value, professionalism, and dedication in the workplace. Prior positions include:

IT Director of Applications

IT Program Manager

Sr. Project Manager

Enterprise and IT Architect

IT Quality Assurance Manager

Sr. Programmer Analyst

Federal and State Grants Manager

Software Developer

Business Analyst

Financial Aid Director

Web and Database Developer

Computer & Music Teacher

Professional Experience

MD State Department of Public Safety & Correctional Services – ITCD 01/2004 - Present

Position: IT Director of Applications

Direct and coordinate the IT work of the applications staff consisting of permanent employees, contractual employees, and contractual teams on special projects. Support and design ITCD Applications Architecture and Systems inventory. Provide strategic guidance and input to upper management of ITCD and Departmental leaders for policies, procedures and direction for IT and application and design-related issues. Provide support, direct, and coordinate the activities of 102 applications: Offender Based Systems, Electronic Health Care System, Law Enforcement Systems, and Identification Systems. Direct and manage system maintenance and development projects and tasks. Provide leadership to teams of IT Assistant Directors, IT Managers, IT Supervisor, IT Programmers, and Database Specialists. Prepare statistical analysis and reports. Implement and maintain security measures, oversee the delivery of reporting requests. Directed integration with OKTA for Application Portal systems. Evaluate subordinate employees on a periodic basis for professional and technical expertise and growth.

Position: IT Quality Assurance Manager

Provided IT Quality Assurance management, established QA procedures for ITCD. Responsible for Remedy change requests tickets and weekly meetings of CMRB. Responsible for the Test Laboratory computer equipment updates, Livescans certifications and testing. Managed change requests from collecting users’ requirements to the production implementation. Experienced in IT Infrastructure and Enterprise Architecture, Strategic Planning, and development while defining, managing and communicating project milestones, SLAs (service level agreements) and resource allocation to executive team, department leads, support staff, and end users. Developed ITCD Architecture and Systems inventory. Designed infrastructural Architecture for Applications, Databases, and Servers.

Position: Sr. Program Manager and Grants Manager

Tools: MS Office, MS Access, SQL Server, VB/VBA, Remedy

I - Manage Federal and State Grants for ITCD. Prepare programmatic, financial, and progress reports for all Grants. Communicate with Federal and MD State GOCCP officials on existing Grants status, Grant modifications and adjustments, grants closures, and new/proposed Grants.

II - Project Manager for new Asset Tracking System development - to re-write the old ATrack system from MS Access and VB to SQL Server 2012 and .Net platform. Used Agile development framework.

III - Ageing Reports system: import monthly data from Excel spreadsheet into the MS Access Database for ITCD Finance. Modify reports and queries for Ageing Reports system.

V - Update CIO Dashboard Projects and Issues for all ITCD projects. Lead Change Management Review Board.

VI- Create SOWs (Statement of Works) for Gantech contractors, collect status reports and timesheets.

Position: Sr. Project Manager

Tools: SharePoint, Java, MS Access, Oracle, MQ, SQL Server, VB/VBA, Remedy, Visio

Served as PMO Senior Project Manager for projects of critical importance to DPSCS – Offender Case Management System (OCMS), Electronic Patient Health Records, Victims Notifications, and Inmate Grievance. Provided post-production support, organized meetings with users to address issues, and provided 24/7 management level on-call support for OCMS. Prepared statististical reports for multiple projects. Conducted meetings with existing vendors, and evaluated RFPs for the State of Maryland to select prospective vendors. Interfaced with business clients in Maryland – DPP, DOC, MPC, IGO, and MSP. Developed project plans and designs (OCMS, Expungements, EPHR – Electronic Health Records by NextGen, MAFIS, IGO, CIOTS, CHIEF.) Managed change requests from collecting users’ requirements to the production implementation. Kept track of budget for EPHR and OCMS projects. Worked with business analysts by reviewing functional requirements for projects customizations and new modules development.

Position: IT Architect and Program Manager

Tools: MS Visio, SharePoint, MS Access, Oracle, MQ, SQL Server, VB/VBA, Remedy

Developed IT Architecture for MD DPSCS: created Applications Architecture, Data Storage Inventory, Server Infrastructure, Technical Reference Model, and EA Website. Created and migrated EAR (Enterprise Architecture Recourse) and Procurement Tracking System databases from MS Access to SQL Server 2005. Created AS-IS and TO-BE architecture for multiple projects. Provided program management and technical support for 23 internal systems written in MS Access and SQL Server.

Position: IT Technical Project Manager

Tools: Java, MS Access, Oracle, IBM WebSphere, Quick Books, VB/VBA, Remedy

Managed project development, testing, implementation, and maintenance of various Customer Response Center applications. Provided technical advice to programmers during project development and testing. Gathered business requirements and participated in project planning and development. Responsible for system support of internally developed or purchased (COTS) software, system implementation, unit, system, and integration testing. Developed, implemented, and managed new and revised policies, procedures and standards. Evaluated staff employees on a periodic basis for professional and technical expertise and growth. Recognized staff for award, promotion, verbal or written commendation, and counsel employees as appropriate. Conducted interviews to fill in vacancies.

ASRC Aerospace Corporation (NASA) 11/2003 – 1/2004

Position: Lead Programmer/Analyst

Tools: Java, JavaScript, MS Access, Oracle, BASIS, Tomcat, JBuilder, CVS

Provided Java web development for the NASA Aeronautics and Space Database application. Modified two MS Access applications: Change Request System is a used to keep track of requests for changes to any of the technical systems in a company; Support Database application allows technical and operations staff the ability to easily track user problems, hardware and software purchases.

Compuware Corporation 10/2000 - 11/2003

Client: Freddie Mac, McLean, VA

Position: Project Manager and Lead Analyst

Tools: VB, Spread, Sybase, Crystal Reports, Unix, C, Windows, Novell

As a Project Manager, gathered business requirements to modify the old version of the application “Centralized Pooling System”. This CPS application evaluates mortgage loans, groups loans into pools, automates the pooling process, and performs calculations using special algorithms. Prepared systems design, specifications, analysis. Proposed GUI modifications to enhance the front end of the application and make it user-friendlier.

Client: Compuware Mid-Atlantic Branch Office

Position: Lead Analyst, Software Developer

Tools: JBuilder, JCreator, Apache Tomcat, MS Access, MS SQL Server,

Dreamweaver, VB/VBA, Windows OS, OptimalJ, Solid Database

Created Resume Search Application for the Compuware Mid-Atlantic Branch. This application allows administrators and accounts managers to search for candidates by entering specific skills such as databases or programming languages, to update employee skills, and add a new employee. Worked with end users to develop and document the business requirements for this project. Prepared systems design, specifications, analysis, performed testing and maintenance. As a result, management staff can perform fast search and find right candidates within minutes. Created Knowledge Center/Technical Library containing Computer Based Training (CBTs) and audiovisual media to provide a centralized repository of information to facilitate development of technical and professional communication. Worked with the end users to develop an efficient way of sharing and storing technical documents.

Client: WSSC, Laurel, MD

Position: Lead Analyst, Software Developer

Tools: Access, VB, JBuilder, Tomcat, Dreamweaver, HTML, JavaScript

Developed technical requirements for the creation of a web based Claims Maintenance Application for Washington Suburban Sanitary Commission. Worked with Project and Account Managers and led the team of developers to ensure that final application met the desired functionality and requirements of the client. CMA allows users to input all data necessary to track and maintain claims. User id and password are required to login and determine one of four access levels.

Client: AA County, MD - Police Department

Position: Lead Programmer/Analyst

Tools: MS Access, VB, MS Word, IE, Windows 98

Designed and developed Traffic Profile Database application in Access 2000 and VB/VBA. This application,

required by the State of MD, imported bubble sheet data filled by Police officers along with mainframe data for all

traffic stops, traffic arrests, and charges. Merged the data by common incident numbers to run dozens of reports.Implemented four security levels controlled by the individual user ID. Created technical and user documentation.Worked with end users to document and refine the requirements for this application. As a result of this project, AA was the first County in Maryland to fulfill the requirements.

Client: Baltimore Police Foundation

Position: Project Manager/Lead Analyst

Tools: MS Access, VB, Excel, Word, Windows 98

Developed business rules and application design for the Baltimore Police Foundation Fund-Raising project. Provided systems design, specifications, analysis, and testing. Developed database structure in MS Access, screens and reports in VB 6.0. Conducted testing and prepared help file documentation for the users.

Client: BGE/Constellation Energy CPS

Position: Programmer/Analyst, Database Developer

Tools: PL/SQL,SQL*Plus,SQL, Oracle, SQL Server, UNIX, WindowsNT

Transferred IT projects to Constellation Energy Group when it became a separate entity from Baltimore Gas and Electric (BGE). Reviewed, modified, and wrote technical documentation on PL/SQL and UNIX scripts for Regulatory Health Management Systems project. Re-wrote Oracle-based scripts for SQL Server DB.

Client: SAIC

Position: Web and Database Developer

Tools: Cold Fusion, MS Access, HTML, JavaScript, Java, MS Excel, Word

As a Web and Database Developer, developed Cold Fusion Internet site applications utilizing JavaScript, HTML, and Access 2000 as back-end. Created web applications and database designs for two web sites: Chemical Weapon Conventions (CWC) and Materiel Assessment Review Board (MARB). Integrated outsourced codes into CWC web site. Created web document management functions, library & keyword search facilities, calendar building, events handling and web reporting, facility to handle email, maintain passwords, hold forums/discussions, and configuration management system to track problems.

Baltimore Hebrew University 03/1993 – 10/2000

Position: Financial Aid Director, Counselor, and University Instructor

Tools: Lotus 1-2-3, MS Office, WordPerfect, C, C++, Windows OS, DOS

Organized computerized Financial Aid Tracking system. Processed Title IV student financial aid: Federal Pell Grant, Federal Stafford Loan, and MD State Scholarships. Advised students on course selections and financial aid coverage. Worked with the Department of Education on course planning. Developed programs in C and C++ to calculate student GPA, Clock Hours, etc. Taught Music History and Literature to undergraduate students.

Jewish Vocational Service, Baltimore 02/1999 – 11/1999

Position: Computer Literacy Instructor

Environment: MS Word, MS Excel, MS Access, Typing Software, Windows 95

Taught general computer skills & MS Office tools to newly arrived immigrants. Created training programs and advanced exercises for students. Advised students on resume writing and IT career planning.

Skills Summary

Databases:

Oracle, SQL Server, MS Access, FoxPro.

Programming Languages:

Java, JavaScript, HTML, ColdFusion, SQL, Remedy, PL/SQL, SQL*PLUS, Visual Basic, VBA, JSP, C, C++, C#, .NET Framework and .NET CORE.

Applications/

Platforms:

JBuilder, ColdFusion, MS Visual Studio, JDK, JRun, SQL Navigator, Remedy, Apache Tomcat, JCreator, OptimalJ, Crystal Reports, Intuit QuickBooks.

Tools

MS Office, MS Project, MS Visio, Adobe Dreamweaver, Adobe Photoshop, CuteFTP Pro 3.1, MS Visual Source Safe, SharePoint 2007, MS Outlook, IBM WebSphere, MQ Series, Adobe ImageReady, MS Power Point, Google Sheets.

Education

Master’s Degree, Johns Hopkins University, Baltimore, MD, graduated in 1995

Master’s Program, Kiev State Conservatory, Ukraine, 1989-1992

Bachelor’s Degree, Gnessins College, Moscow, USSR, graduated in 1988

Certified Enterprise IT Architect, DCI University, completed in 2006

4 Certificates in Enterprise Architecture, GS Graduate School, 2007 - 2009

Computer Programming Classes, Baltimore Hebrew University, MD, 1994 - 1998

Programming Training (600 hrs), Express Software Solutions, MD, 1999 - 2001

Computer Information Systems, Catonsville Community College, MD, 1992 - 1993

Certificates and Training

IT Security Trainings, monthly 2018-2022

Federal Grant Writing Training, PCTC 2018

TRUE Leadership: Valuable Lessons for Leaders, PCTC 2018

Federal and GOCCP Grants Management and Financial Training, 2014- 2015

GS Graduate School, 4 Certificates in Enterprise Architecture, 2007 - 2008

Certified Enterprise Architect, DCI University, 2006.

Enterprise Architecture Planning, 2005

Fundamentals of Successful Project management by SkillPath, 2005

IBM WebSphere MQ Training Class, 2004

Advanced Remedy Solutions, 2004

OptimalJ Advanced Training, McLean, VA, 2003

MS sponsored .NET Security Seminar for Developers, 2003

WebSphere Application Server Seminar, 2003

Oracle SQL and PL/SQL with DevPartnerDB, 2003

Ancillary Skills and Membership

Project Management Institute (PMI)

Member, 2012 - 2014

MD Charity Campaign Member

Committee Member in 2004, 2005, 2016, 2018.

MD Race for the Cure

Team Captain in 2002, 2003.

Johns Hopkins University Alumni Association

Member since 1995

Translation Services

Ukrainian and Russian Languages

Additional Talents

Computer Music Composition, Piano Teacher

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