Program Manager Customer Service
Resume:
Robin MacNeill
Black Diamond, WA 98010
*************@*****.***
#readytowork
Authorized to work in the US for any employer
Work Experience
Store Owner/Operator
MJ Vapors - Black Diamond, WA
May 2012 to January 2019
Customer Service, accounting, purchasing, sales,
Program Manager for the Pregnant and Parenting Women's Program, Housing Recovery Centers of King County - Seattle, WA
December 2005 to October 2013
Kent & Seattle, WA
Position
Program Manager for the Pregnant and Parenting Women's Program, Housing Coordinator, Case Manager
Duties
• Screening and interviewing applicants for eligibility for our housing program.
• Assessment, intake, case planning, advocacy and referrals.
• Met with families on a regular basis to provide support and ongoing goal planning and problem solving skills to succeed in locating employment and housing.
• Interacted with people of many different cultures.
• Maintained timely, accurate and up to date client records and statistics and completed reports according to deadlines.
• Worked closely with the courts and Child Protective Services and made reports accordingly.
• Held weekly groups in Kent and Seattle offices, while spending a majority of my time in the community, motivating, teaching and assisting my clients in self-care, living skills, day to day activities, leisure skills, interpersonal skills, vocational preparation, and placement referral.
Education
AA in Human Services
Highline Community College - SeaTac, WA
September 2001 to June 2003
Certificate in Cosmetology
Renton Technical School - Renton, WA
September 1989 to August 1990
Diploma
Hazen High School - Renton, WA
1973 to 1975
Skills
• Customer Service Skills, management, Human Resources (5 years)
• CSR (9 years)
• Customer Care (9 years)
• Customer Service (9 years)
• Customer Support (6 years)
• Social Work (10+ years)
• Program Management (10+ years)
• Mental Health Counseling (9 years)
• Individual / Group Counseling (10+ years)
• Group Therapy (10+ years)
• Management (10+ years)
• Crisis Intervention (10+ years)
• Behavioral Health (10+ years)
• Motivational Interviewing (6 years)
• Addiction Counseling (10+ years)
• Behavioral Therapy (10+ years)
• Case Management (10+ years)
• Meeting Facilitation (10+ years)
• Program Development (10+ years)
• Administrative experience (10+ years)
• Property management
Awards
Employee of the year
December 2012
For doing invaluable service to clients and peers
Assessments
Conscientiousness — Highly Proficient
January 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
February 2020
Responding to customer situations with sensitivity Full results: Proficient
Emotional Competence — Proficient
January 2020
Managing one's own emotions and understanding those of others. Full results: Proficient
Case Management & Social Work — Proficient
January 2020
Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Proficient
Work Style: Reliability — Proficient
August 2020
Tendency to be dependable and come to work
Full results: Proficient
Supervisory Skills: Motivating & Assessing Employees — Proficient August 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Direct social service experience
• Ability to work effectively and empathically with clients who have mental health, physical disabilities and chemical dependency related issues
• Ability to engage, build professional rapport and helping relationships with clients. I am committed to diversity and sensitive to the needs of clients from diverse cultural and economic backgrounds
• Strong organizational and record keeping skills
• Ability to develop and implement treatment plans to assist clients to develop the skills needed to successfully live and work as independently in the community.
• Ability to maintain healthy and effective relationships with clients, staff and community resources.
Contact this candidate