Customer Service Representative

Judith Garrett

Moline, IL *****

****.******@*****.***

+1-309-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Group O-Milan, IL

September 2016 to Present

· Process orders for reward cards and answer customer questions Customer Service Representative

APAC-Davenport, IA

August 2013 to August 2016

Web Support

Prior Authorization Representative

· Performed all aspects of customer service tasks including ordering medications, explaining insurance coverage, checking orders, pricing medications, assessing and remedying billing issues, etc.

· Assisted clients with registering, accessing and learning to use company website

· Created and processed prior authorization requests

· Notified doctor’s offices, pharmacies and patients of the status of prior authorization requests Cashier

Walgreens-Bettendorf, IA

August 2012 to June 2013

· Performed checkout of customers and stocked shelves as well as tag merchandise Cashier

McDonalds-East Moline, IL

January 2012 to July 2012

· Resolved customer complaints and stocked merchandise Dispatcher/Customer Service

Mediacom Cable-Moline, IL

August 1998 to January 2010

· Set up installation work orders

· Scheduled appointments and assisted customers with service problems

· Sold product upgrades and routed work orders to technicians

· Teamed with management and technicians to resolve cable outage problems Education

certificate in Business Communication/ Medical

Brown Mackie College - Bettendorf, IA

April 2010 to August 2012

Skills

• Dispatching

• Upselling

• Pricing

• Microsoft Outlook

• Cashiering

• Stocking

• Customer service

• Customer support

• CRM Software

• Communication skills

• Phone etiquette

• Computer skills

• Filing

• English

• Typing

• Microsoft Office

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