Customer Service Representative
Resume:
Roddrick Stowe Detroit
*********@*****.***
Seasoned Customer Service Representative with over 13 years of experience across energy, retail, and technology sectors. Expert in SAP, Salesforce, and technical support, with a strong focus on claims processing and customer inquiries. Seeking to leverage extensive client-handling and problem-solving expertise in a dynamic Customer Service Rep role. Employment history
Apr 2022 - Present
Landscape
All City Moving and Landscaping at Southfield, MI
Apr 2021 - Nov 2023
Operations Analyst (remote)
DTE Energy- Lancesoft at Detroit, MI
Nov 2019 - Apr 2021
Customer Service Representative (remote)
UIA Talent Agency at Detroit, MI
Achieve high client satisfaction through meticulous landscaping and efficient debris management. Address client needs promptly, maintaining landscapes and managing debris to enhance property aesthetics. Elevate landscape aesthetics through strategic design and maintenance, driving client satisfaction and property value enhancement. Implement meticulous landscape care routines, ensuring pristine environments and addressing client needs with precision and efficiency. Trained new employees on contractor interactions, ensuring process understanding and efficiency. Streamlined operational processes using SAP C4C, Dynpro, and MissDig, enhancing claim handling efficiency and reducing resolution time. Designed and implemented a new process for handling contractor damage claims and landscaping repairs, improving overall claim management. Led team meetings using data from Excel, Power BI, SAP, and Maximo to drive informed decision-making and foster teamwork. Conducted thorough property damage claim investigations, determining liability and achieving faster resolutions for customers. Resolved customer inquiries, ensuring high satisfaction and service excellence. Managed claims processing with precision, adhering to guidelines. Enhanced client satisfaction through effective issue resolution. Maintained accuracy in claims management, supporting operational efficiency. Feb 2017 - Nov 2019
Customer Service Representative
Carhartt at Dearborn, MI
Jul 2015 - Feb 2017
Guest Relations Supervisor
Dialog Direct-Target.com at Troy, MI
May 2011 - Jul 2015
Retention Specialist/Customer Service
Comcast at Sterling Heights, MI
Education
Aug 2006
Associate's Degree
Henry Ford Community College at Dearborn, MI
Aug 2003 - Jun 2006
High School Diploma
Henry Ford Academy at Dearborn, mi
Skills
Customer Service Call Center
Business Consulting Guest Relations Experience
Cold Calling Maximo
Salesforce Microsoft SharePoint
Resolved customer inquiries, providing detailed product information and facilitating order placement. Managed customer interactions and transactions using Salesforce and SAP for efficient processing. Enhanced customer satisfaction through effective communication and problem-solving skills. Utilized CRM and ERP tools to streamline operations and improve service delivery. Contributed to a significant increase in customer retention by ensuring a positive purchasing experience. Resolved customer complaints on orders, payments, and registries, ensuring policy adherence and satisfaction. Retrieved transaction records, providing proof of purchase to uphold customer service standards. Addressed and resolved issues efficiently, improving customer retention and loyalty. Collaborated with team to streamline complaint resolution processes, enhancing overall service quality. Led daily morning team huddles to go over goals for the day and boost team morale. Resolved customer inquiries on cable, internet, and phone services, boosting satisfaction and retention. Administered account modifications per customer requests, ensuring accurate service records. Enhanced customer retention through effective issue resolution and personalized service adjustments. Expert Expert
Experienced Expert
Skillful Experienced
Experienced Experienced
CRM Software Sap
Analytics Microsoft Windows
Microsoft Powerpoint Power BI
Data Bricks Data Analytics
Data Mining Technical Support
Microsoft Access IT Support
Project Management Order Management System
Customer Relationship Management Smartsheet
Oracle Account Management
Java It
Team Leadership
Expert Expert
Expert Expert
Expert Experienced
Experienced Experienced
Experienced Expert
Expert Experienced
Experienced Expert
Expert Expert
Experienced Expert
Experienced Experienced
Experienced
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