Customer Service Front Desk

Ananda M. Evans

Anne Arundel, MD ***** Mobile: 240-***-**** Email: *************@*****.***

Objective:

I am seeking an entry-level position with your company where I will have the opportunity to show the best of my potential as well as contribute assets to the organization’s growth. Education:

2013-2016 Frederick High School

2018-2020 Montgomery Community College

2021- Frederick Community College (Real Estate Online Course) 2023- IAP College

Skills:

● Persuasive Communication

● Entrepreneurial Leadership

● Organization

● Problem Solving

● Creative Teamwork

● Time Management

● Microsoft Excel

Work Experience:

July 2023- Currently Working

Receptionist/Customer Service Representative/Front Desk- Jim Coleman Nissan Infiniti

● Politely answered and directed phone calls

● Kindly greeted and welcomed clients/customers

● Maintained front desk presentability

● Kept lobby and waiting room areas clean and presentable at all times

● Carefully took cash/credit transactions

● Recorded and filed invoices as well as transaction tickets

● Ensured top quality hospitality ( Baked cookies every morning)

● Stocked and cleaned coffee and water area

● Handled standard office equipment including a copy machine, and a computer

● Created and received deliveries; distribute incoming mail

● Created monthly schedule for myself and other receptionists

● Worked with google sheets and google docs to create shipment labels and log client information October 2018 – January 2022

Sales Consultant/ Assistant Manager / Customer Service Agent – Royal Lioness, Hartford Connecticut

● Provided support to Owner/Managers to run day to day operations.

● Developed work rules and guidelines for company employees.

● Identified what duties need to be carried out for staff and employees.

● Worked directly with management staff concerning work operational issues as well as other activities.

● Provided requested reporting needs.

● Carefully analyzed budget performances such as profits or losses in company sales.

● Served as a trainer/ guide to new employees to solidify adequate sales and standards of company.

● Built and maintained relationships with clients.

● Create compelling sales pitches.

● Persuasively sell company’s products and services.

● Ensured client rights and privileges.

● Analyzed client-product performance.

● Recommended and selected products for customer’s individual needs and requests.

● Described and explained products benefits and uses to potential customers.

● Learned new and or old product and services offered to clients and customers.

● Set targets for the sales department as well as employees. July 2017- September 2018

Customer Service Representative/ Accountant Assistant – Excel Accounting, Yonkers New York

● Professionally greeted and welcomed visitors.

● Provided visitors with information and directed them accordingly.

● Answered phone calls and directed callers to the appropriate parties.

● Processed, sorted, and routed incoming and outgoing mail.

● Monitored and managed inventory of office supplies.

● Ordered and distributed office supplies.

● Coordinated and scheduled appointments.

● Performed other administrative support tasks including sorting files, drafting, and proofreading correspondence and conducting research.

● Carefully copied and printed important files given by accountants and other office members.

● Sanitized and prepared office for daily production

● Maintained cleanliness of waiting areas as well as front desk. May 2015- June 2017

Customer Service Representative/ Crew Member – Dominos, Urbana Maryland

● Thoroughly Cleaned Ovens and Prep Stations

● Helped Cooks and Managers with food preparation.

● Created food items such as salads and sandwiches.

● Created more complicated food items such as desserts and pizzas.

● Answered Phones professionally and take customer orders.

● Confirmed food orders.

● Provided effective service to customer complaints and requests.

● Effectively fixed any issues that may have taken place on past orders.

● Followed food safety regulations and guidelines. August 2014- May 2015

Hostess/Server - Sabor De Cuba, Frederick Maryland

● Utilized customer service skills by welcoming guests as they enter the restaurant.

● Responsible for answering phones for carry out orders.

● Carefully refilled beverages

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● Served guests their entrees, appetizers, and desserts.

● Restocked food prep items and other items such as carry out items.

● Assisted the chef with preparation for desserts & food.

● Provided each guest with menus as well as seating them for service.

● Handled cleanliness at the front of the house and the back of the house as well as the bathrooms. Page 3

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