Project Coordinator Customer Service

Demetrius

Watson

*********.*******@*****.***

Summary

Talented Project Coordinator brings proven abilities in end-to-end project management. Expert in identifying and mitigating risks, reaching milestones and managing deliverables. Highly organized leader with great attention to detail.

Skills

Problem-Solving

Team Leadership

Compliance Enforcement

Customer Service

Project Lifecycle

Time Management

Conflict Resolution

Vendor Management

Cost Management

Spreadsheet tracking

Relationship Building

Decision-Making

Detail Oriented

Flexible and Adaptable

Attention to Detail

Performance monitoring

Continuous Improvement

Workload Management

Critical Thinking

Project Coordinator

Team Coordination

Education and Training

Some College (No Degree)

Southern New Hampshire University

Hooksett, NH,

Business Management, Expected in 03/2026

Certifications

OSHA 10

Experience

SAC Wireless

Project Coordinator Lawrenceville, GA 05/2018 to 12/2023

Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.

Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.

Performed regular reviews of project documentation and communicated results with relevant personnel.

Collaborated with senior leadership on strategic planning initiatives related to future projects.

Drafted presentations outlining the current state of specific projects for review by senior managers.

Maintained a detailed database of project information including budgeting, resources and deliverables.

Assessed, monitored and reported on work progression.

Assisted project manager in drafting schedules and related documentation.

SAC Wireless

Warehouse Manager Lawrenceville 09/2014 to 05/2018

Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.

Ensured that all orders were accurately fulfilled in a timely manner.

Utilized inventory management software to track stock levels and maintain accurate records.

Planned and implemented efficient warehousing systems for incoming and outgoing goods.

Monitored staff performance, identified areas for improvement, and provided training as needed.

Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.

Organized regular cycle counts of physical inventory to ensure accuracy of system data.

Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.

Implemented on-the-job training activities to cross-train employees on various tasks.

Negotiated with carriers and warehouse operators for services and preferential rates.

Implemented bar coding system to identify location and quantities of requested items.

Established transportation cost standards and economical shipping practices.

SAC Wireless

Tower Technician Alpharetta, Georgia 04/2014 to 09/2014

Installed, maintained and repaired wireless communication towers.

Performed antenna alignment and tower rigging operations.

Conducted tower inspections to ensure safety compliance with industry standards.

Operated various tools including drills, saws, ladders and other equipment related to tower installation or maintenance.

Utilized climbing gear such as harnesses, ropes and carabiners while ascending and descending communication towers safely.

Calibrated signal strength meters for accurate readings during testing activities.

Replaced faulty components in order to resolve network connectivity issues quickly.

Prepared, ran, terminated and tested coax and network equipment to bring systems up to optimal performance levels.

US Army

Motor Sergeant Clarksville, Tennessee 04/1994 to 04/2014

Ensured proper maintenance and repair of motor vehicles, equipment, and accessories.

Monitored vehicle performance to detect malfunctions and diagnose causes.

Performed preventive maintenance services such as oil changes, lubrications, tune-ups, tire rotations, brake repairs.

Maintained records of all service work performed on vehicles and parts inventory.

Provided technical guidance to subordinate personnel in the repair and operation of motor vehicles.

Repaired or replaced defective parts using hand tools or power tools as required.

Operated a variety of special purpose automotive equipment including buses, ambulances, forklifts, cranes.

Ensured that all safety procedures were followed while performing job duties.

Adhered to established policies and procedures pertaining to fleet management.

Conducted periodic inspections of vehicles for compliance with safety regulations.

Provided training sessions on safe driving practices for personnel operating company vehicles.

Trained new team members on successful repair strategies and shop policies.

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