Customer Service Representative

BELLA CAMBRIA

*** ******* **,, **** **, Apt ***, Mansfield, MA, 02048

Email: **********@***.***

Phone: 978-***-****

SUMMARY

Seasoned customer service representative with more than 30 years of experience in fast paced call center. Excellent people skills and high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Also versed in high call volume environments.

Customer and Personal Service Social Perceptiveness

Education and Training Clerical

Complex Problem Solving Judgement and Decision Making

Troubleshooting

EXPERIENCE

Customer Service Representatives

SCC/ Specialty Commerce Corporation

February 2018 - December 2023

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records comments, as well as action taken. Check to ensure that appropriate changes were made to resolve customer issues.

Customer Service Representatives

Triton Technologies

September 2015 - April 2017

Take all inbound calls from infomercials as seen on TV. Upsells on every call.

Customer Service Representative

K2 Logistics

February 2006 - February 2015

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records comments, as well as action taken. Check to ensure that appropriate changes were made to resolve customer issues.

Customer Service Representatives

Lo-Jack Corporation

March 2001 - January 2006

Received orders for installation, turn on, or discontinuance, or change of service. Filled out contract forms, determined charges for services requested, collected deposits and prepared change of address records. Received incoming calls from automobile dealers requesting installation of Lo-jack products and scheduled the appointments. Documented off-site requests from dealers and initiated call backs to customers until job was scheduled. Worked with dispatchers to schedule jobs in a quick and efficient manner. Updated all technician invoice information and completed jobs in dispatch. Called previous day no shows and rescheduled appointment as necessary.

EDUCATION & CERTIFICATIONS

Roslindale High School

Business

ADDITIONAL JOB SKILLS

•Conduct Record Searches

•Investigate & Resolve Customers' Inquiries

•Investigate Public Records, Interview Persons As References

•Obtain Information For Customers

•Operate Multiline Phone System

•Organize & Work With Detailed Office Or Warehouse Records

•Price Merchandise

•Receive Payments & Make Change

•Recognize/Evaluate Product Quality As Part Of Sales Activities

•Transcribe Handwritten Information As Part Of Administrative Support

•Use Written Communication In Sales Work

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