Human Resources Customer Service

JANELLE LAKESHA GREEN

PROFESSIONAL SUMMARY

Confident, resourceful Human Resources professional with over 20 years of experience both military and civil combined. An academic background in Human Resources Management along with hands on experience hiring, training, and developing employees.

HIGHLIGHTS OF QUALIFICATIONS

HR Policies & Procedures Orientation & On-Boarding

Training & Development Organizational Development

Staff Recruitment & Retention Performance Management

Kronos/AMS Payroll/Verification of Employment

PROFESSIONAL EXPERIENCE

Team Member / Cashier At Home

Kennesaw, GA June – July 2024

Perform front-end and cashier duties as assigned, making sure all transactions are completed accurately and efficiently while providing 5-star customer service

Always keeping a positive attitude, executing all company directives, policy and procedures accurately, working with a sense of urgency thoroughly and in a timely manner

Uploading, processing and stock freight in the correct location while following the stores merchandising guidelines

Assisting customers with specific products via in store or online purchases

Handling all sale transactions to include returns/exchange

Keeping the store recovered and housekeeping task inside and outside of the store

Cashier HomeGoods

Atlanta, GA October 2022 – August 2023

Processed all sales transactions including returns, payment reversals and exchange to prevent long customer wait time

Wrapped items and bagged purchases properly to prevent merchandise breakage

Assisted fellow cashiers in resolving technical services and customer issues to maintain team efficient to support customer satisfaction

Helped customers find specific products, answered questions, and offered product advice

Provided great customer service by helping customers with the best of my ability

Administrative Coordinator I Employee Development Fulton County Government

Atlanta, GA June 2017 – Present

Serves as department human resources liaison, prepare new employee paperwork I'9s, process documentation pertaining to personnel/payroll

Assists with new employee orientation and employee development; explains, distributes, and gathers necessary documents; provides information regarding human resources policies and programs; provides career counseling to existing employees

Provide administrative support for management and staff by, screening all telephone calls, email, maintain department calendar along with scheduling meetings, appointments interviews, and or other activities

Process documentation pertaining to budget to general financial management, review invoices for accuracy, match purchase orders and enter budget data into a computer

Receive and sort incoming documentation and materials, send/receive documentation, distribute incoming faxes, mail, or other documentation to appropriate person

Coordinate arrangements for various meetings, notify participants of scheduled meeting, prepare meeting notices, agendas and or meeting packets, coordinate room reservation, setup laptop equipment and projector, along with any refreshments; attend meetings while recording meeting minutes and maintaining records

Communicate with supervisor and employees to coordinate work activities, review status of work, exchange information and or to resolve problems

Created Standard Operating Procedure (SOP) for Employee Development Division AMS Software, along with putting an Annual Report for 2017 through 2023 training

Administrative Specialist Human Resources Fulton County Government Atlanta, GA July 2016 ~ June 2017

Represent the Personnel Department by welcoming Fulton County Employees/Visitors and reviewing all correspondence

Respond to and initiate inquiries regarding personnel, administration, specialized programs, interpret policies & procedures and resolving problems whenever feasible

Provide administrative/secretarial support for Personnel Management/Staff: by screening all telephone calls, email, mail and convey information among division/department personnel while circulating documentation to appropriate departments

Maintain various files/records for the Personnel Department by organizing documents, filing documents in designated order, compile data enter computer software within AMS system

Assist in the Archer Classification and Compensation Appeals of notification

Assist with onboarding new hire recruitment/procedures utilizing NeoGov answering all questions/or concerns regarding applicants’ application via telephone or face to face inquiry

Liaison among division/department feedback in the Corporate Coast Control Unemployment Verification of employment past Fulton County Employees

Attend all Personnel meetings, record accurate and concise meeting minutes

Human Resources Assistant Centers for Disease Control and Prevention

Atlanta, GA Mar 2015 ~ Feb 2016

Review and classifies position description (PDs) for high-impact, precedent setting positions, and prepare evaluations as required for internal activity or in response to external requirement

Assist with posting of job openings via USAJobs, recruitment, create interview questions while gathering all materials needed for preparation of interview, checking references, verified back employment

Collaborate with CDC programs and other federal agencies in the development of position descriptions, classification standards, etc. in accordance with OPM standards

Apply and adhere to a variety of standards in fulfilling placement actions in accordance with Office of Personnel Management (OPM), and CDC standards, policies, and regulations

Provide applicant referral services under merit promotion and / or delegated examining guidelines

Produces a variety of correspondence, reports, and presentations using the appropriate software

Responsibilities include but not limited to employee relations, database management, ensuring compliance of all legal and government reporting and policies for the divisions & OPM

Prepare and submit all actions required of CDC Human Resources Office (HRO) for recruitment and hiring actions for Title 5, and Title 42 personnel request while working on a team of four

Ensure compliance and consistency of company policies, procedures, and best practices

Participate in recruitment effort for exempt and non-exempt personnel, coordinate advertisements and position postings

Collected and analyzes pertinent organizational data and information; develops statistical and narrative data to justify any changes and recommendations

Prepare and coordinate initial review of all certificates received from HRO for National Center for Emerging and Zoonotic Disease (NCEZID) selecting officials for Ebola

Human Resources Assistant Military Sealift Command

Norfolk Naval Base, VA (Active Secret Clearance) Dec 2010 ~ June 2014

Provide technical support required to process the various types of personnel actions in Defense Civilian Personnel Data System (DCPDS) for Military Sealift Command’s (MSC) Civil Service Mariners (CIVMAR)

Process Requests for Personnel Action (RPA) through to Notification of Personnel Action (NPA) Review received RPAs for accuracy and resolves discrepancies

Maintain electronic Official Personnel Folders (eOPF) including tracking, updating, and purging separations from the service records

Inputting address changes and updates bimonthly into Defense Civilian Personnel Data System (DCPDS) as well as reviewing all documents for accuracy and distributing all Standard Form 50's (SF-50's) that are processed daily

Working daily in the Defense Civilian Personnel Data System (DCPDS) and Human Resource Management Systems (HRMS)

Entering actions of the Mariners into the DCPDS system which include EOD (Entry on Duty) and LPI (Last Pay Include), Re-Rates, Promotions, Coastal transfers, name changes, hiring of Cadets, Reassignments, Change to Lower Grade, pay adjustments, extensions, and address changes

Make new labels for folders, purge files, mailing out SF-50’s, employment verifications, copying, filing of office paperwork, filing of Personnel Folders, update personnel records and assist mariners with forms and procedures

Maintain spreadsheets for monthly crew list received from various ships, OPA messages receive from ships, employee errors and SF-50’s processed

Responsible for monitoring and scheduling maintenance of equipment and software used in the operations of the facility mail room/office environment

Organize/Order office supplies, mailing and delivering correspondence to various commands and departments any other duties requested

EDUCATION

University of Phoenix, (2017)

Major ~ Human Resources Management

Atlanta, GA

Prince George's Community College, (2000 - 2002)

Major ~ Early Childhood Education

Largo, MD

Morgan State University, (1998 - 1999)

Major ~ Computer Science / Web Design

Baltimore, MD

Suitland Senior High School (1994 - 1998)

Forestville, MD

3193 Wexford Walk Drive, Smyrna GA, 30030 678-***-**** ************@*****.***

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