Customer Service Business Operations
Resume:
HIRAM MENDEZ
Montgomery, AL 36117
*************@*****.***
SUMMARY: More than 25 years of automotive sales and service experience. Proven ability to establish and direct successful business operations. Maintains a consistent record of increasing revenue and profitability. Able to oversee all aspects of business operations, including finance, sales, marketing, and accounting. Familiar with formulating and implementing business and operational strategies, policies, and procedures. Outstanding leadership, negotiation, customer service, and communication skills.
SPECIAL SKILLS:
Bilingual – English & Spanish; Knowledgeable with Windows OS and Microsoft Office products; Operates various brands of copiers, fax machines, and other office equipment.
PROFESSIONAL EXPERIENCE
Pep Boys, Montgomery, AL
03/2018 - present
Assistant Service Manager
• Managed $1M+ in operations and maintenance daily; performed various aspects of customer care, courtesy vehicle inspections, work orders and facility maintenance
• Oversaw daily responsibilities; ensured compliance aligned with all local, state, and federal laws, company policies and procedures
• Supervised shop operations; performed quality checks and assigned work orders daily--maximized safety/productivity
• Effective communicator/salesperson; hand-picked by leadership as ‘Traveling Manager’--assisted 5 neighboring Pep Boys--exceeded sales goals by 100%
• Led training of 7 new associates; demonstrated proper Courtesy Vehicle Inspections and other service-related tasks--recognized as top salesperson in the region for 3 consecutive years
• Entrusted employee; responsible for securing the facility, reconciling cash accounts and depositing funds
Advance Auto Parts, Millbrook, AL
07/2017 – 03/2018
Parts Pro Manager
• Delivered quality customer service; achieved store sales goals and exceeded service objectives
• Experienced in services; researched auto supplies/parts/accessories; assisted customers w/Do-It-Yourself maintenance
• Coached 2 new employees; trained on floor/phone etiquette, research and processing sales; accomplished daily managerial responsibilities
• Ensured high standards of customer service; promptly handled complaints to full customers’ satisfaction
• Maintained expertise; knowledgeable of automotive systems, and diagnostic techniques; skilled on internal engine, suspension, brakes, electronics, exhaust, etc.
• Oversaw inventory process including truck put away, shoot outs, cycle counts, back stock; maintained 100% accountability of retail assets
Harcon Inc, Montgomery, AL
01/2017 – 07/2017
Cement Mason
• Constructed wood forms for concrete construction projects
• Performed duties for demolition of existing concrete structures; prepared sites for repair and reconstruction
• Erected and repaired brick and concrete block walls and structures; built foundation for EJI – Legacy Museum
• Identify areas needing concrete or masonry repair and took corrective action; ensured timely repair
• Led and assisted others in a variety of concrete related work; leveraged bilingual abilities to meet daily taskers
• Reinforced wire meshing and assisted with supervising other laborers with accomplishing scheduled task
Budget Car Sales, Montgomery, AL
08/2016 – 01/2017
Sales Representative
• Determined the automotive needs of customers; showed viable purchase options
• Demonstrated vehicle features and functions; sold approximately 4 cars per week
• Explained financial aspect of purchasing a car and calculated best financing; matched customer’s budget
• Gathered customer’s financial history to perform credit checks; simplified the selling process
Quick Stop Auto Shop, Philadelphia, PA
02/2004 – 06/2016
Owner/Operator
• Founded used car dealership; established and maintained profitability for 12 years consecutively
• Oversaw all operations and finances to include inventory, sales, budgets, accounting, services, and marketing; provided final approval of all vehicle sales
• Devised business strategy; hired and trained new sales/service staff; implemented new policies and procedures to maximize profits
• Managed inventory operation; 100+ vehicle inventoried/sold--exceeded $1M in annual sales
• Renovated entire showroom; updated automotive inventory; increased foot traffic/sales
• Established marketing and sales incentive plans; expanded company appeal; gained new customers/increased profit
EDUCATION:
Graduate; Thomas Edison High School - 1986
WORK HISTORY:
Assistant Manager, Pep Boys: Mar18 - present
Parts Pro Manager, Advance Auto Parts: Jul17 – Mar18
Cement Mason, Harcon Inc: Jan17 – Jul17
Salesperson, Budget Car Sales: Aug16 – Jan17
Owner/Operator, Quick Stop Auto Shop: Feb04 – Jun16
REFERENCES
Name, Employer, Title, Phone
Quincey M. Hester, CMSgt, USAF, 908th Quality Assurance Superintendent, 302-***-****
Nellie Silva, Youth Advocate Programs, Inc., Director of Administration 267-***-****
Nancy Hester, Senior Functional Analyst, General Dynamics 302-***-****
Janice Preston, C-5 Galaxy, Program Manager 478-***-****
Contact this candidate