Service Representative Customer

Meghan Moore

***.*.*****@*******.*** 954-***-**** Deerfield Beach, FL

SUMMARY

Seasoned professional with 13 years of customer-oriented experience, adept in account management, and ensuring customer satisfaction. Excelled as Corporate Account Manager and Team Lead, demonstrating strong communication, problem-solving, and presentation skills. Seeking a role to leverage expertise in client relations and operational support.

WORK EXPERIENCE

Connexus Deerfield Beach, Florida

Remote Customer Service Representative Sep 2022 - Jun 2023

• Responded to customer inquiries with prompt and precise information.

• Provided comprehensive assistance to customers, guaranteeing clarity in resolving queries. Assurant Deerfield Beach, Florida

Remote Customer Service Representative Jun 2023 - Present

• Address customer inquiries and resolve issues to maintain high levels of customer satisfaction.

• Deliver knowledgeable assistance to ensure comprehensive information provision for customer queries.

• Meet Service Level Agreement deadlines by promptly and effectively resolving customer complaints.

• Collaborate with cross-functional teams to address and resolve issues efficiently.

• Identify complex customer issues and escalate to management for appropriate resolution. Uniform Advantage Fort Lauderdale, FL

Remote Corporate Account Manager Feb 2021 - Sep 2022

• Managed sales order entry, developed customer quotes, and processed returns and exchanges to maintain high customer satisfaction levels.

• Prepared and shipped presentation packages to clients for the professional representation of product offerings.

• Collaborated with colleagues in organizing events, shows, and fittings to ensure seamless execution and enhance customer engagement.

TI Communities Houston, TX

Assistant Community Director Jun 2019 - Jan 2021

• Addressed resident concerns and facilitated maintenance service requests, ensuring effective communication from initiation to resolution.

• Conducted needs assessments for potential residents, showcased suitable housing options, and managed lease documentation processes.

• Oversaw daily financial operations, such as rent collection, fee processing, financial reporting, and invoice management.

• Managed resident transitions, including move-ins and move-outs, and maintained fiscal responsibility by administering delinquency and eviction procedures. Uniform Advantage Fort Lauderdale, FL

Corporate Account Coordinator/Team Lead POC Jul 2015 - Jun 2019

• Coordinated sales order entries, developed customer quotes, and processed returns and exchanges to uphold customer satisfaction and loyalty.

• Prepared and shipped presentations and packages, in addition to processing orders for samples and fit lines, ensuring readiness for events and fittings.

• Managed a portfolio of corporate accounts and provided oversight and training for the international sales data entry team.

United Pork Producers Nassau, Bahamas

Procurement Assistant Nov 2010 - Jun 2015

• Maintained customer accounts, ensuring order completion and resolution of concerns.

• Cultivated enduring relationships with customers and vendors, evaluating proposals for cost efficiency and specification alignment.

• Administered shipment and inventory tracking systems, compiling regular procurement reports. EDUCATION

Atlantic College

GED

Nassau, Bahamas

Jun 2006

CERTIFICATIONS

Leasing 101

Assistant Community Director Courses

SKILLS

Self-Management Skills • Critical Thinker • Creativity • Problem-Solving Skills • Effective Communication Skills

• Leadership Skills • Attention to Detail • Organizational Skills • Teamwork Skills • Adaptability Skills • Entrata • Microsoft Suite • Quickbooks • SalesForce • Work Front • Microsoft Dynamics AX • Communication Skills • Active Listening • Problem-Solving • Empathy • Technical Proficiency • Customer Relationship Management (CRM) • Adaptability • Conflict Resolution • Data Entry • Time Management

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