Information Technology Manager
Resume:
James Skaggs
Senior Information Technology Manager
*****.**.******@*****.*** • 951-***-****
LinkedIn: James Skaggs • Riverside, CA
Summary
Analytical and meticulous Senior Information Technology Manager with 15+ years’ experience in change management, data migration, and resource allocation. Adept in solutions architecture, configuration management, and process optimization, demonstrating skill set that aligns strategic vision with operational excellence. Effective communicator and proactive team leader, driving collaborative efforts and aligning diverse talents towards strategic goals.
Career Experience
Senior Information Technology Manager
LuLaRoe - Fontana, CA
2017 –2023
Leader tasked with breaking down barriers and connecting all stakeholders to facilitate ongoing improvements to IT support processes.
Strategize optimal solutions by coordinating options across teams and departments. Ensure that documentation for technology is maintained according to standards and regulations. Direct help desk support for 1200 local and remote end-users, utilizing remote login software to service technology issues. Align the operations of a team of three top-tier technical professionals while facilitating a capital and IT annual budget of $700K. Steer operations for 12 Windows and UNIX servers and lead a 14-person team across five locations in CA and Blythewood, SC. Delivered support across Fortigate, NETGEAR switches, Ubiquiti\Mist Networks and managed RFID technologies automation using BOSS, and Esonas.
• Shouldered multiple responsibilities during tenure; began work as a contractor and undertook IT Supply Chain Management functions before undertaking a senior leadership role.
• Generated and led the direction and vision for the IT department, including the full scope of design, installation, support, and training for all infrastructure initiatives.
• Launched a complete world-class network throughout a newly acquired warehouse in South Carolina in only 60 days, installing redundant ISP, AP, routers, phones, printers, laptops, desktop, security cameras, and disaster recovery tools.
• Scrubbed 19 systems of antiquated user accounts realizing a $100K+ savings per year.
• Led the transition of spreadsheets and QuickBooks to a full featured ERP NetSuite.
• Designed and implemented a companywide IT policy. System Administrator
Kellogg Supply, Inc. - Ontario, CA
2015 to 2016
Key Administrator contracted to govern computer software systems, servers, storage devices and network connectivity to ensure high availability and security of the supported applications and infrastructure. Guided the implementation of policies and procedures that established system provisioning and maintenance remained consistent with industry best practices and regulatory requirements.
• Led assessment of network NPLS targeting performance gaps; directed the planning and launch of a new automated helpdesk ticketing system that streamlined workflows and cut turnover.
• Composed documentation for all policies and installation protocols, and created IT security protocols and created backup protocols.
• Authored and advanced critical SOPs for all technology processes.
• Implemented a Cloud backup solution.
System Administrator
Origin Acoustics - Riverside, CA
2014 to 2015
Subject matter expert that determined business requirements and ensured the virtualization environment remained operational. Provided technical assistance, and led that supported computer peripherals, hardware, software, and networking. Page 2 2
Advanced technical research to future-proof the infrastructure. Verified that desktop and mobile systems hardware, operating systems, and software systems fully aligned with organizational values and IT best practices.
Point of contact that delivered Tier III and other support per requests and troubleshooting.
• Internal expert that noted performance issues and proffered recommendations that supported future upgrades.
• Championed the completion of data backups and disaster recovery operations that secured business data; delivered corrective actions to divert further disaster issues.
Information Technology Manager
Core Brands, LLC - Riverside, CA
2003 to 2013
Thought leader that headed all IT infrastructure and functions, including installation, implementation, configuration, maintenance, and upgrades to software that established optimal performance and minimized service interruptions. Directed daily IT departmental operations across Exchange, MS SQL/SQL administration, Crystal Reports development and all MS Office Suite versions and products.
Communications interface that aided the resolution of complex issues with vendors and IT colleagues. Steered operations for 12 Windows and UNIX servers. Delivered capital budget planning for all business technology inclusive of telecom.
Lead troubleshooting operations across network systems that included WatchGuard and Cisco. Headed all security and Active Directory administration and support functions. Coordinated desktop/laptop systems updates and maintained ERM/CRM systems, installed new technology and delivered administrative oversight to IOS systems, Droid tablets, and iPads. v
• Identified and implemented current Sarbanes-Oxley compliance controls and verified that technology met required policies and procedures.
• Implemented complete Disaster Recovery initiatives for the backup and restoration of data.
• Gained expertise in Barracuda's Spam Firewall, Nortel phone systems; targeted and exposed current new technologies that ensured business continuity.
• Orchestrated the development of a system that automated Sales order processing, eliminated the need to hire additional personnel, and ensured zero discrepancies.
• Spearheaded the upgrade the infrastructure and antiquated technology for a leading whole home audio company that supported 340 global users and garnered an annual revenue of $150M.
• Cultivated a collaborative focus across the team leading the merging of finance, CRM and warehouse processes of three companies for seven independent systems into a single NetSuite solution.
• Influenced Executive to adopt needed technology and process improvements that directly improved service while significantly reducing operational costs.
• Employed Event Manager to automate reports and emails connecting to SQL to connect and route documents to the correct recipient, removing time consuming client facing activities from personnel daily loads. Additional Experience
Job System Administrator, Genco, Eastvale, CA
VIP Technical Account Leader, LEAD, Web.com, Los Angeles, CA Education
Bachelor of Science in Business Administration, California State Polytechnic University Associate of Science in Computer Information Systems, Citrus College Skills
• Team Leadership & Development
• Resource Planning
• Process Optimization
• Research & Analysis
• Vender Management
• Data Migration
• Project Leadership
• Disaster Planning
• IT Inventory Lifecycle
• Solutions Architecture
• Change Management
• Information Security
• Configuration Management
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