Customer Service Accounts Payable

Connie Renee LaCombe

Customer Service Representative / Supervisor Profile

*******@*****.*** • 281-***-****

LinkedIn • Houston, TX 77070

Summary

Resourceful, enthusiastic, and

customer-centric professional with a

sharp business acumen, passion for

customer service excellence, and 15+

years’ success coordinating client

communications, processes, and

initiatives within fast-paced, high-growth

energy sector. Skilled in handling

customer inquiries and complaints

using a compassionate yet firm

approach, maintaining compliance with

internal policies while striving for the

highest-possible customer satisfaction.

Highly instrumental in managing

customer relationships and clearly

understanding their objectives to

facilitate exceptional levels of service

and repeat business while extending

strategic sales and marketing efforts to

win new business. Ability to ensure

compliance with company policies and

deliver top-flight customer service while

driving staff training and development

and team motivation. Quick learner and

excellent team player with a ‘can-do’

attitude and ability to propel projects

and teams to peak results while working

with minimum supervision. Excellent

interpersonal, communication, and

negotiation skills. Hands-on proficiency

in MS Office Suite and Great Plains SL.

Areas of Expertise

Problem Solving Orientation

New Business Development

Billing & Payment Processing

Collaboration & Team Building

Revenue Growth & Profitability

Customer Service & Satisfaction

Accounts Payable & Receivable

Documentation & Recordkeeping

Customer Engagement & Retention

Customer Relationship Management

Education

Degree, (Completed 30 Credit Hours)

San Jacinto College - Pasadena, TX

High School Diploma

Frank Dobie High School - Houston, TX

Professional Experience

Economy Mud Products Company – Houston, Texas 2015 – 2020 Accounts Payable and Accounts Receivable Specialist Spearheaded full-spectrum accounts payable and receivable functions, including credit and collections, project billing, invoice generation and processing, vendor maintenance, account reconciliations, vendor relations, cash-flow optimization, cost reduction, and customer communication while working closely with owners. Internal resource for setting up accounts, processing and coding invoices, reconciling MasterCard expenses, and scanning all checks into Docuware.

Key Contributions:

Decreased AR delinquency and discrepancies by conducting aging analysis, performing reconciliations, and maintaining proper follow-up with clients.

Minimized disputes in AP function and ensured on-time payment to vendors by accurately processing purchase orders and optimizing invoicing process.

Consistently reduced bad debt to “excellent levels” through proper assessment, negotiation, and settlement of outstanding balances.

Maintained accurate records and ensured strict account accuracy as well as full adherence to accounts payable policies and procedures.

Managed high-profile accounts and played an instrumental role in execution of audits, review and distribution of invoices, and handling of weekly check runs.

Managed a range of special projects from start to finish to reduce costs and improve productivity and efficiency.

Economy Mud Products Company – Houston, Texas 1995 – 2015 Customer Service Representative

Excelled within high-pressure, deadline driven environment and sold company’s products over the phone to national and international customers. Held concurrent responsibility for preparing customer order, arranging shipping for inbound and outbound shipments, dispatching all national and international shipments, tracking lost consignments, and liaising with the transportation companies.

Key Contributions:

Delivered impeccable customer service by communicating in a professional manner, proactively resolving issues, and providing accurate information.

Professionally dealt with high class oils service companies, ensured on-time order delivery to customers, and collaborated with the CEO to drive customer service success while remaining 24/7 on call.

Enhanced customer satisfaction and generated repeat business from existing clients by effective networking, relationship building, and consultative selling.

Forged trusting and enduring relationships with customers, peers, and management to maximize client retention and satisfaction.

Entered comments and notations in customer database to mitigate the need for repetitive information from customers on future calls.

Maintained frequent and professional customer communication while delivering outstanding customer service at all times.

Earned recognition from management for demonstrating performance excellence, setting exemplary standards of commitment and dedication, and going above and beyond the call of duty.

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