Customer Service Representative
Resume:
Travis Dunn
Customer Service Experience *+ years
Kannapolis, NC 28083
**********@*****.***
Hi, I'm Travis Dunn and one of the hardest workers you'll ever meet, I'm willing todo what ever it takes for the company or to better advance my performance Authorized to work in the US for any employer
Work Experience
Sales Representative
Security Services Group (S.S.G) - Cleveland, OH
September 2023 to February 2024
Took calls for donation and would work in Sales and did lead calls Customer Service Representative Chat
Skyes - Sacramento, CA
April 2023 to July 2023
We would help customers with Turbo Tax and their Tax info. Help them with the program make sure its installed and help them with tax questions through chat. Customer Service Representative
ResultsCX - Wichita Falls, TX
March 2022 to April 2023
Take customers Calls for home depot.com and help find their package and orders and basic customer service.
We would also giver customers discounts and do very helpful things Customer Service Representative (IR)
Capgemini - El Paso, TX
September 2021 to January 2022
Help customers pay for their insurance help them with insurance policy's
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Interacted with customers through live chat
Insurance Agent
TTEC - Concord, NC
February 2020 to May 2021
Had to answer Customers calls for customers and help them write insurance policy and statements for customers
Wendy's Crew Member
Wendy’s - Kannapolis, NC
June 2019 to January 2020
I just do whatever they need me to do. I help out all around the store and I’m great with my crew and we get along nicely
• Worked in a fast paced environment
• Handled customer care
• Greeted customers
Education
Bachelor's degree in East Carolina University
East Carolina University - Kannapolis, NC
December 2020 to Present
Skills
• Microsoft Word (1 year)
• Food Production (2 years)
• Food Preparation (2 years)
• Cleaning Experience (2 years)
• Cooking (2 years)
• Kitchen Experience
• Cash Handling
• Busser
• Food Service
• Sales
• Upselling
• Customer service
• Adobe Dreamweaver
• Adobe Photoshop
• Adobe InDesign
• HTML5
• Adobe Illustrator
• Web Design
• Adobe Creative Suite
• Adobe Acrobat
• PHP
• iOS (4 years)
• Typing
• Windows
• Java
• B2B sales
• JavaScript
• Marketing (4 years)
• Google AdWords
• Google Docs
• Google Ads
• Customer support (3 years)
• Health Care
• CSS
• Search Engine Optimization (SEO)
• User Interface (UI)
• XML
• Git
• MySQL
• Branding
• WordPress
• Technical support (3 years)
Languages
• English - Fluent
Certifications and Licenses
Microsoft Office Specialist
May 2017 to Present
Microsoft Word
May 2017 to Present
Microsoft PowerPoint
May 2017 to Present
Adobe Certified Associate
October 2019 to Present
Adobe Photoshop
October 2017 to Present
Adobe Dreamweaver
October 2019 to Present
Assessments
Administrative assistant/receptionist — Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Inside sales — Proficient
March 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Customer service — Proficient
January 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Analyzing data — Proficient
July 2021
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Sales skills — Proficient
March 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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