Field Service Client
Resume:
Martine Fleurisma
New York, NY *****
********@*****.***
Work Experience
Industrial Commercial Bank of China ICBC
Madison Davis - New York, NY
September 2023 to Present
• Maintain group filing and archiving systems
• Perform filing duties
• Organize and complete a diverse set of administrative tasks – track & follow-up different transactions, handle basic client service issues, organize & maintain client information (electronic and paper), generate reports, send out correspondence (electronic and paper), scanning, documentation organization, filing, and other administrative duties
•Provide administrative support by scanning engagement letters and approved invoices and filing electronically as directed
•Assist employees with expenses
•Interact with Field Service Consultants regarding their accounts
•Assist in event planning for equipment study groups and business development meetings including venue research, catering
•Routine interaction with Field Service Consultants regarding their accounts
•Liaise with outer office administrative staff to coordinate analysts’ administrative and meeting requirements
•Handle meeting and conference room calendar coordination, including meeting room setup and breakdown
Administrative Receptionist
Goodkind Group - New York, NY
January 2023 to September 2023
• Reserves travel, and coordinates all associated services and needs
• Reserves conference rooms and spaces, and coordinates all associated services and needs
• Communicates directly with clients before, during and after their events, maintaining a positive relationship and responding to inquiries and requests in a timely manner;
• Efficiently handles numerous phone calls and emails with new booking requests and changes;
• Provides on-site support, including creating name tags and table tents, copying and printing, coat check, setting out materials and signage, and greeting, directing and escorting clients;
• Assists with directing clients to the coat room, training/breakout rooms, pantry areas, Conference Center, Business Center, cafeteria, phone booths, hotels or area restaurants, etc.;
• Assists clients with any copying, printing or fax transmittal requests;
• Delivers emergency messages immediately to partners and clients in meetings;
• Answers telephone and consoles, directs inquiries and takes messages; Assists callers with conference calls and overseas calls;
• Answers client questions concerning conference space, set-up, AV equipment and Conference Center capabilities;
• Keeps Conference Center desk area neat and well stocked with supplies;
• Maintains consistent lines of communication between clients and management team, and escalates to Manager of Events and Conference Services when needed;
• Provides Manager of Events & Conference Services with feedback;
• Assists Manager of Events and Conference Services with coordinating staff training, when necessary; and
• Performs other duties, as assigned.
Conference Center Coordinator
Rapport - New York, NY
February 2022 to January 2023
•Handled meeting room bookings, received by phone or email nationally.
• Sent initial confirmations in connection with bookings and following up at specified intervals before the event to confirm the current status of the meeting, the accuracy of.
•Coordinated a wide range of services for meetings that have been booked, including Audio Visual requirements, food and beverage requests, conference room set-ups
• Answered reception desk telephones, direct calls and manage message receipt and delivery process
• Greet the host upon arrival to the meeting room and ascertain any new requests
•Responding to numerous phone calls and emails with new meeting requests and special “add-on” information for existing meetings
• Support the Hospitality Services Manager and ensure every guest is greeted with enthusiasm, and has a memorable experience.
Receptionist
Democracy Prep Public School - Bronx, NY
September 2019 to January 2022
•Serve as the ambassador and enthusiastic face of the school, ensuring all persons entering the school space are welcomed, respected, and appropriately supported in a manner that allows them to fully participate in the communal mission of the school.
•Navigate the continuity of incoming and outgoing information in a systematic, efficient, and resourceful manner. As the first person receiving issues, it's not enough to just know to whom you should direct someone. The more you can resolve issues, the more it helps the team.
•Monitor incoming and outgoing traffic with a keen eye for potential issues in order to protect the wellbeing of scholars, staff, and the sanctity of the educational environment.
•Manage the supportive and appropriate dissemination of sensitive student information with teammates, family members, and stakeholders.
•Proactively engage with scholars, families, and staff in the attendance process to ensure scholars are safe and maximizing their academic learning opportunities.
•Coordinated communications and notices to parents in their preferred language, potentially via the use of special interpretation and translation services.
•Assisted in the management and implementation of a school-wide family communications plan supportive of the native languages of all families.
•Experience with Apple Mac environment, and technology platforms such as Google Suite, Zoom, and other cloud solutions
Administrative Receptionist
TD Securities
August 2018 to July 2019
•Reception, greeted visitors, entering names into the building security system
• Organized and scheduled meetings and appointments
•Submit and reconcile expense reports, Check requests
•Maintained supplies inventory by checking stock to determine inventory level;
•Booked conference calls, rooms, taxis, couriers, hotels etc. Administrative Receptionist
KPMG - New York, NY
August 2016 to October 2017
•Reception, greeted visitors, entering names into the building security system
•Answered calls, screened calls, took accurate messages, and provided information to callers
•Assisted Agents with questions concerning KPMG proprietary systems
•Provided general admin duties; such as, typing, filing, copying, faxing, mailings, etc
•Scheduled meetings and lead the handling of meeting logistics (e.g., conference rooms, video, conference calls, preparing meeting materials, etc. Education
Master of Fine Arts in Fine Arts
George Washington University - Washington, DC
January 2019
Bachelor of Arts in Fine Arts
Buffalo State College - Buffalo, NY
December 2009
Skills
• Time Matters
• Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) Google Suite
• Google Suite
• GTS
• Calendaring
• IBM Notes
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