Restaurant Manager

**** **** ***, *******, ****** STATES, ***** • ********@*****.*** • 281-***-****

SCHNELL MCCLAIN-CEDILLOS

General Manager

PROFESSIONAL SUMMARY

General Manager with extensive expertise in the food and beverage industry, adept at driving operational excellence and profitability across multiple restaurant chains. Known for innovative strategies in customer engagement and financial management, leading to significant sales growth and cost efficiency. Committed to fostering collaborative team environments and ensuring compliance with health and safety standards to enhance overall business success.

EMPLOYMENT HISTORY

GENERAL MANAGER May 2022 – NOV 2024

Wing Stop Coppers Cove, Texas

Direct restaurant operations, achieving financial goals, and enhancing service quality.

Streamline payroll and scheduling, boosting efficiency and reducing costs.

Ensure safety compliance, and maintain a secure and healthy work environment.

Manage inventory and financials, implementing strategies for profitability.

Foster teamwork and positive employee relations, improving operational success.

Conducted thorough financial analysis, identifying key areas for improvement. Implemented strategic controls, ensuring compliance with safety standards and financial targets.

GENERAL MANAGER

Slim Chicken’s (Army AirForce Exchange Services) Fort Hood, Texas

Directed restaurant operations, achieving substantial sales growth and cost efficiency.

Enhanced customer engagement, leading to improved retention and profitability.

Managed accounting, inventory, and labor, ensuring financial stability and compliance.

Implemented strategies for measurable financial improvements and operational excellence.

GENERAL MANAGER

Wendys

Waco, Texas

Led restaurant operations, optimizing costs and ensuring compliance.

Increased profitability through strategic planning.

Managed operations, ensuring financial accuracy and customer satisfaction.

Upheld health and safety standards, creating a secure environment.

Built strong relationships with customers and staff.

Analyzed financial reports to control costs, maintain inventory, and manage labor. Ensured compliance with health and safety regulations while maximizing efficiency.

GENERAL MANAGER

Taco Bell Killeen, Texas

Oversaw restaurant operations, achieving cost efficiency and compliance with health standards.

Enhanced profit margins through strategic planning and superior customer relations.

Managed inventory and labor, utilizing financial analysis for operational improvements.

Fostered a positive work environment, boosting team performance and satisfaction.

Streamlined processes, significantly improving profitability and customer engagement.

ASSISTANT GENERAL MANAGER

May 2018

Bonchon

Round Rock, Texas

Managed opening of first regional Bonchon, hiring/training staff for efficient operations.

Implemented cost-control strategies, reducing expenses below company targets.

Enhanced take-out service, boosting customer satisfaction and repeat business.

Oversaw daily operations, ensuring compliance with safety and health regulations.

Analyzed financial reports, optimizing labor and inventory management for profitability.

Spearheaded the opening of the region's first Bonchon franchise, managing hiring, training, and establishing efficient takeout service. Optimized costs and operations.

GENERAL MANAGER May 2018

Taco Cabana Temple, Texas

Managed restaurant operations. Maintained food, labor, bar and other controllable costs to below company established goals. Supervised daily operations to include profits & accounting, payroll, scheduling, security procedures, keeping inventory, managing food and labor consistent with reviewing financial reports and implementing proper control strategies. Ensured maximum profitability in a competitive market through long range planning and providing positive customer/employee relations. Maintained OSHA, local health and safety codes and the company's safety/security policies.

EDUCATION

MEDICAL ASSISTANT DIPLOMA

May 1999 - Aug 2000

National Institute of Technology

Medical Assistant Diploma

Houston, Texas

HIGH SCHOOL DIPLOMA

Aug 1990 - May 1994

Chester W. Nimitz High School

High School Diploma

Houston, Texas

NA

Strayer University-Global Region

Working on my Business Management Degree

Oct 2022 - Present

ELECTROCARDIOGRAM TECHNICIAN

Jul 2024 - Nov 2024

Temple College

Finishing my EKG class and certification

Temple, Texas

SKILLS

Management, Accounting, Inventory, Scheduling, Customer Relations, Employee Relations, Operations, Policies, Procedures, Purchasing, Profitability, Leadership, Multitasking, Sales, Business Development, Training.

ADDITIONAL INFORMATION

ACCOMPLISHMENTS

•Sales (WingStop/TacoBell/Taco Cabana/Wendy's)

•Employee scheduling: Able to decrease turnover by connecting employee needs with management to conduct common goalsand increase production

•Customer service: Life-long experiences with various clientele and exceeding customer expectations

•Increased growth by 10% and $500k annually. Served over 60k guests and earned the company over $1.5 million dollars

•Business Development (Taco Bell/Taco Cabana/Wendy's/Slim Chicken's)

•Developed an in-house marketing strategy that increased profits by 22% over the prior year

•Training (Cheddars Restaurants)

•Trained management and staff at multiple locations resulting in a 4% improvement and record-setting quality assurance provisions

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