Customer Service Warehouse Associate

REBECCA NANJOVU

416-***-**** **************@*****.*** Windsor, ON

SUMMARY OF QUALIFICATIONS

Highly experienced in customer service and administrative support

Hardworking and results-oriented team player

Skilled in customer resolution and problem solving

Highly organised with strong attention to detail

Thrives in a fast-paced, target-driven environment

Exceptional communication skills

Possesses a pleasant disposition and gets along well with others

Fast learner with a demonstrated ability to follow directions and produce quality output

Excellent computer skills: Microsoft Office Suite, data management software, internet search WORK EXPERIENCE

Warehouse Associate October 2023 – April 2024

The Salvation Army - Ontario Distribution Centre

● Shipped and received goods using the available handling equipment.

● Sorted, bagged, and packed toys and food.

● Assisted with inventory reconciliation.

● Built skids of fresh, frozen, and dry food to prepare them for shipping.

● Performed general cleaning and maintenance at the warehouse Norterra food in Windsor.

● Genera Laborer,August - October 2024

● Operated packaging machines efficiently to ensure timely and accurate packaging of food products

● inspected packaged goods for quality assurance, identifying and addressing any defects.

● conducted trimming and sorting of raw and finished products to maintain quality standards Certificate in caregiving _ Dementia

care at Alison 2024

Certificate in Residential childcare for Disabled children 2024 Client Service Specialist July 2003 - August 2023

Centre for Languages and Communication Services, Makerere University

● Assisted students with inquiries related to admissions, enrolment, financial aid, and academic programs by providing information on university policies, procedures, and deadlines.

● Addressed and resolved student concerns, serving as a liaison between students and relevant university departments.

● Managed the front desk or service counter, serving as the first point of contact for visitors and callers.

● Answered phones, responded to emails, and greeted walk-in guests in a professional and friendly manner which ensured efficient and accurate information dissemination.

● Maintained accurate and up-to-date records of student interactions and transactions by assisting in the coordination of university events, workshops and orientations, such as scheduling appointments, handling paperwork and managing office supplies.

● Utilized and navigated university databases, student information systems and customer relationship management (CRM) software by troubleshooting basic technical issues.

● Guided users on operating online platforms to access study material and other resources, and this encouraged flexibility amongst students and professors. EDUCATION

Certificate in Customer care and Public Relations 2008 Makerere University

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