Customer Service Inventory Control
Resume:
AMANDA
GRANTHAM
**************@*****.***
Broxton, GA 31519
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SKILLS
Team Leadership
Extremely Organized
Initiative-Taking
Leadership and Coaching
Strong Communicator
Time Management
Employee Scheduling
Inventory Control Procedures
Record preparation
Payment Processing
Customer service excellence
Product Knowledge
EDUCATION
Rassesum University
Doyline, LA • 01/2023
Master of Science: Coding
Yacare' E LPN
Douglas, ND • 01/2015
Refresher Course: LPN
South Georgia College
Douglas Ga • 01/1996
Master of Science: Nursing
Citizen's Christian Academy
Douglas, GA • 01/1989
High School Diploma: General Education
PROFESSIONAL SUMMARY
Seasoned professional with 18 years of diverse experience in customer service, administrative support, and healthcare, seeking a Remote role. Skilled in client liaison, quality control, and office management, with a strong background in tax preparation and regulatory compliance. Demonstrated ability to manage complex tasks and maintains meticulous records
WORK HISTORY
Harbor Freight - Customer Service Clerk
Douglas, GA • 02/2023 - 10/2024
Managed customer inquiries, processed sales transactions, and resolved issues with a focus on delivering exceptional service, enhancing customer satisfaction, and contributing to Harbor Freight's reputation for quality customer support
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Contributed to a positive work environment through effective communication and teamwork among colleagues.
Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
H & R Block - Tax Associate
Douglas, Ga • 10/2022 - 06/2023
>Completed approx 150 returns yearly
Became liaison between IRS and client
Worked with all types of returns 1040 1040ex 1099 1098
Worked with various schedules
Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
Streamlined tax preparation processes for increased efficiency and accuracy in filing returns.
Harper Tax Service - Tax Preparer
Douglas, GA • 02/2020 - 06/2022
Prepared and filed accurate tax returns for a diverse client base, ensuring compliance with IRS regulations
Acted as an intermediary between clients and the IRS to resolve inquiries and issues efficiently
Filed over 150 returns in a year and worked with 1040 1040 ez 1099 1098 schedule k and c
Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
Analyzed financial records to verify accuracy of tax returns.
Parkland Inc - Administrative Assistant
Baxley, GA • 11/2018 - 01/2021
Answered incoming phone calls and efficiently managed the distribution and documentation of donations
Handled accounts payable, ensuring accurate financial transactions and record-keeping
Coordinated scheduling of appointments and maintained an organized system for processing both outgoing and incoming mail
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Still Waters Outreach - Resident Assistant
02/2016 - 10/2018
Facilitated the completion of financial and medical documentation for residents
Oversaw the management of residents' personal income and budgeting needs
Handled the facility's accounts receivable and payable, ensuring accurate financial operations
Attended, participated, and contributed to monthly staff meetings addressing resident needs.
Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
David Jordan Enterprises - Office Manager
Douglas, GA • 06/2013 - 08/2016
Oversaw comprehensive management of employee documentation and tax-related paperwork, ensuring regulatory compliance and meticulous record-keeping
Coordinated procurement of materials and submission of project bids, facilitating operational efficiency and supporting business development
Administered accounts payable and receivables, and provided resolution for customer complaints, enhancing client satisfaction and financial integrity
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Premium Peanut - Quality Control Technician
01/2014 - 02/2016
Conducted comprehensive quality assessments and documented product specifications to ensure adherence to quality standards
Notified supervisory staff promptly of necessary changes following product test results, facilitating timely adjustments to maintain product integrity
Maintained quality documentation and records for conformance with relevant standards.
Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
Chem Cheek Professional Services - Owner/Operator
10/1999 - 06/2005
Managed mandatory drug screening processes for CDL truck drivers, ensuring adherence to federal transportation regulations
Facilitated compliance with federal mandates for both small and large companies through effective administration and oversight
Implemented drug-free workplace programs for local businesses, promoting safe and compliant work environments
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Dr. Steve Anderson MD - Staff Nurse
09/1998 - 10/1999
Assessed patient conditions, performed diagnostic imaging, and managed laboratory tasks while providing educational support on disease management and medication adherence
Assisted in surgical procedures including suturing and endoscopy, and efficiently coordinated patient referrals and follow-up communications
Bacon County Rural Health Clinic - Nurse
07/1997 - 09/1998
Conducted comprehensive patient assessments and managed laboratory work, including drawing blood and reporting findings to physicians; educated patients on disease management and medication regimens
Assisted in various medical procedures including sutures and endoscopies, supported OBGYN with patient care, and ensured medical equipment was properly maintained and calibrated
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