Customer Service Data Entry
Resume:
Tiffany Elliott
Dallas,Tx, *****************@*****.***
Professional Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Detail-oriented team player with strong organizational skills. Skills
• Benefits Programs
• Customer Relations
• Wages and Salary
• Correcting Submissions
• Labor Relations
• Data Entry
• Microsoft Office Suite Expertise
• Maintaining Confidentiality
• Chat Agent
• Accurate Data Processing
• Time Management
• Optimizing Team Performance
WORK HISTORY
Customer Service Representative, 11/2021 - Current Westpark Communications -Remote
• Answer inbound calls as well as assist customers who have specific requests/inquiries.
•Capturing information and entering data into a computer in a timely manner.
•Operate our customer service database and read relevant call-handling instructions.
•Relay messages and route calls to the appropriate resources.
•Follow up on the calls of the client with clerical duties as well as liaising with other departments.
•Dedicate your work time to providing personalized customer service at the highest level. SkillSync, 09/2018 - 11/2021
Online Live Chat Support - Remote
• Engage with customers through live chat to answer questions, provide information, and address concerns.
• Troubleshoot and resolve customer issues efficiently and professionally.
• Strive to exceed customer expectations and leave a positive impression with every interaction.
• Maintain detailed and accurate records of customer interactions for reference and analysis. Database Administrator, 08/2016 - 09/2018
Tyler Technologies - Tyler, TX
• Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
• Tested programs and databases to identify issues and make necessary modifications.
• Set up and controlled user profiles and access levels for each database segment to protect important data.
• Created and implemented database designs and data models.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate SOTtTiOns
• Used consultative sales approach to understand customer needs and recommend relevant offerings. NFL TOWING- 06/2012-Present
Owner
•Responding to calls in a timely manner
•Perform multiple roadside duties including fuel delivery, lockout service, jump starts and tire changes while safely towing cars in accordance with our standards EDUCATION
High School Diploma- Carter High School
Remington College -Garland,TX
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