Customer Service Representative

SANDRA DURRETT

Lynchburg, VA *****

434-***-**** - **********@***.***

PROFESSIONAL SUMMARY

Accomplished Scheduler and Customer Service Representative with a proven track record at companies like Genworth Financial, showcasing exceptional problem-solving and teamwork skills. Achieved "world class" customer service ranking for 5 consecutive years, demonstrating a strong work ethic and a commitment to enhancing customer satisfaction and loyalty through empathetic service and effective dispute resolution.

Dedicated to offering exceptional assistance to clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. SKILLS

• Teamwork and Collaboration • Strong Work Ethic

• Customer Service • Problem-Solving

WORK HISTORY

08/2023 to 10/2024 Scheduler

Atlantic Vision Partners/Harman Eye Centers – Richmond, Va/Lynchburg, Va Took incoming calls for 9 Harman Eye Centers in Central and Southside Virginia. Placed calls for appointment reminders for the same 9 doctors offices. Occasionally wrote and mailed letters to patients who could not be reached by phone. 08/2019 to 04/2023 Customer Service Representative and Sales Shenandoah Telephone Company Known as Shentel – 94 Ewing Dr; Rustburg, Va 24588

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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Worked with customers to provide information and scheduling new services for both existing and new customers.

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07/2012 to 08/2022 Customer Service Representative Genworth Financial – 3100 Albert Lankford Dr, Lynchburg, VA 24501 Answered customer service calls from Genworth customers across the United States and a couple foreign countries.

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• Daily calls included taking payments from some customers. Served as escalation representative for problem calls for other customer representatives needing to hand off difficult calls.

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Acheived "world class" customer service ranking 5 years in a row, once the rank was offered.

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EDUCATION

No Degree: Journalism

James Madison University - Harrisonburg, VA

• Elected Vice President of my dorm in Freshman year

• Elected President of my dorm my sophomore year

06/1980 High School Diploma

George Washington High School - Danville, VA

• Honor Society

• Awarded The Va Press Associate High School Editor of the year in 1979.

• Member of both girls Volleyball and Tennis Teams. Placed 2nd in Western District, first in Southwest Regional and 3rd in the State Forensics competition for extemporaneous speaking

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AFFILIATIONS

• Served as Trivia Host both online and in person at local Lynchburg locations ADDITIONAL INFORMATION

Attend church at Lakewood Baptist Church

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