Customer Service Experience

KRISTIN DHEIN

********@*****.*** 414-***-**** Sussex, WI 53089

Skills

● Mentorship

● Conflict Resolution

● Team Collaboration

● Creative and Critical Thinking

● CRM Software

● Customer Service

● Order Processing

● Policy Knowledge

● Problem-Solving Abilities

● Active Listening

● Relationship Building

● Phone Etiquette

● De-Escalation techniques

● MS Office

Experience

Generac Power Systems

Pewaukee, WI

Customer Experience Technical

Advocate

10/2022-current

● Answered customer inquiries and provided accurate information regarding products and services.

● Escalated customer concerns, issues, and requirements to supervisor for resolution.

● Mentored new employees on procedures and policies to maximize team performance.

● Engaged in conversation with customers to understand needs, resolve issues, and answer product questions.

Self Sussex, WI

Work From Home Daycare

04/2008-07/2022

● Created a safe nurturing environment to promote learning and growth in children.

● Established relationships with parents and guardians to foster strong communication regarding their child's progress

● Interacted regularly with children throughout the day by playing games, reading stories, and engaging them in creative learning activities.

Education

COMPUSA Brookfield, WI 2002 Excel 2000 Intermediate, Seminar Milwaukee Area Technical College

South Milwaukee, WI 1998

Course covering usage of Excel, Powerpoint, Access, Words, Internet, and Email

Krones Franklin, WI 1996-1997 APICS training class Hartford High School Hartford, WI

1989-1992

Graduated with General Diploma

Summary

Passionate Customer Experience Technical Advocate with commitment to supporting clients in all aspects of cases. Excellent communication and relationship building skills with diverse audiences. Friendly and engaging with strong team collaboration abilities.

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