Customer Service Team Member, sales manager, carpenter, equipment oper

Summary

Skills

Experience

Jeremy Grubbs

Baton Rouge, LA 70816 601-***-****

**************@*****.***

WWW: Bold Profile

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Seasoned owner with broad experience in managing multiple facets of business. Strong background in operations, financial oversight and strategic planning. Skilled at fostering growth through innovative problem-solving and critical thinking skills. Noteworthy contributions to prior work include improved efficiency, increased revenue and enhanced team performance. Administrative Oversight

Labor Relations

Marketing tactics

KPI Management

Marketing

Customer Relations

Business Administration

Operations Management

Team Oversight

Hiring and staffing

Business marketing

Business Development

Project Management

Project estimating

Quality Management Systems

Financial Planning

Owner, 10/2010 Current

Grubbs Home Improvement Wesson, Mississippi

Managed daily operations of business, including hiring and training staff. Developed strategic plans to increase profitability and efficiency. Identified new opportunities for growth, expansion, and diversification. Negotiated contracts with vendors and suppliers.

Oversaw budgeting and financial management.

Maintained relationships with existing clients by providing superior customer service. Supervised performance of workers with goals of improving productivity, efficiency and cost savings. Sales Associate, 01/2009 10/2010

Evangeline Home Center Carencro, Louisiana

Greeted customers and provided exceptional customer service. Assisted customers with product selection, sizing and styling. Provided accurate information about products, prices and services. Built relationships with customers to encourage repeat business. Demonstrated product features and benefits for customers' needs. Handled customer complaints in a professional manner. Upsold additional items based on customer interests and needs. Developed promotional strategies to increase sales volume. General Manager, 02/1997 06/2009

Gulf Coast Manufactured Homes Gulfport, Mississippi Established and maintained effective communication with staff members to ensure efficient operations. Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Education and Training

Monitored financial performance and identified areas for improvement in cost savings and revenue generation. Coordinated training activities for employees to ensure compliance with company policies and procedures. Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Resolved customer complaints quickly while maintaining high quality standards of service delivery. Sales Manager

Azalia Homes Carencro, Louisiana

06/1995 Pearl River Central H.S. Carriere, MS

GED

Pearl River Community College Hattiesburg, MS

Some College (No Degree) Social Work

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