Customer Service Human Resources

Objective and Professional Profile

Results-oriented, versatile, and customer-oriented professional with proven track record of driving sales and quality customer service through effective operations management. Possess solid background in all functional areas of business operations and P&L management. Adept at developing innovative strategies that increase sales, expand existing customer base, and enhance department efficiencies. Expert in coaching, training, and developing staff, to guarantee client satisfaction and exceed profitability goals. Experience in building strong teams and improving organizational processes and procedures. Equipped with well-honed interpersonal and communication skills; able to establish and sustain profitable relations with clients, vendors, and suppliers from diverse backgrounds. Thrive in multitasking in a high-pressure and fast-paced environment utilizing analytic, technical, and problem-solving skills.

Proficiencies

Microsoft Office Suite proficient.

Operations Management

Human Resources & Payroll

Mentoring, Coaching and Team Building

Client Relations Building

Business Development

Corporate Wellness Programs

Sales and Marketing Management

Revenue Growth and Profit Building

Profit and Loss Management

Key Relationship Management

Demand Forecasting

Profit Projection

Education

Bachelor of Science in Business Administration

Belmont College, Nashville, TN

Professional Experience

Planet Smoothie - Madison, Alabama

Franchise Owner/ Operator 11/2017 - Present

Purchased the franchise in November of 2017, spent the first four months working on a business plan, buildout, marketing plan, interviewing potential staff members, purchase contracts.

Responsible for all aspects of marketing/ communications through various networking sites and other marketing outlets.

Created an environment of “above-and-beyond” customer service and trained the staff to provide a consistent and satisfying product.

Responsible for overall on-boarding and supervision of employees, weekly scheduling, payroll and taxes.

Wurth Wood Group - Decatur, Alabama

General Manager 07/2016 - 01/2018

Operated from a distressed location to hire and develop staff, rebuild relationships with previously unsatisfied customers, identify and correct shipping issues, and reduce financial losses (Approximately $750,000 annually).

Created and implemented an aggressive sales plans to recover lost profits and accompanied all sales people on a weekly basis to ensure all new plans were effective.

Analyzed financial statements to pinpointed areas of issue and set up remediation plans to target increases or reductions as required for maximizing profitability.

Increased profits approximately 15%YOY the first calendar year, maintained top branch sales to budget 4 out of the 12 months, competing against 19 locations. Decatur was the bottom branch when I took it over and the branch was 14th post my departure.

ORKIN, Huntsville, AL

Branch Manager 10/2009 - 04/2016

Oversaw the entire aspect of $3M operation with customer base of more than 5,000, including P&L management, human resources, and sales.

Supervised the hiring and training of sales, services, and administrative staff.

Conducted screenings, interviews and selection process for outside sales representatives.

Provided expert direction in managing about 22 people, including Sales and Service departments, along with office managers.

Utilized strategic planning and marketing techniques to set forth monthly sales goals.

Continuously exceeded quarterly sales goals by 16%.

Drove business results through the sales and planning process, contributing to strategic wins and building rewarding relationships with colleagues and clients.

Coached sales staff on partnering with homeowners to determine their pest-control needs, while expertly identifying products and services to meet those needs.

Conducted formal review of monthly sales progress as it relates to sales and gross profit budget, and weekly status meetings.

BODYPLEX OF ATLANTA, Atlanta, GA

District Sales Manager / Corporate Partnership Director 12/2008 – 10/2009

Oversaw daily sales and marketing for multiple locations.

Implemented procedures for production and tracking systems.

Trained staff in outreach and customer service.

Met and exceeded sales goals.

SPORTPLEX TOTAL FITNESS, Birmingham, AL

District Sales Manager / Corporate Partnership Director 01/2004 – 12/2008

Responsible for organizing and leading a team and developing and delivering the company’s sales and marketing strategy for multiple locations.

Generated new business by leveraging existing relationships, prospecting, conducting market analysis and launching campaigns.

Developed and maintained efficient and effecting training and prevention programs that contributed to 32% increase in existing membership within 2 years.

KEY SKILLS

Proficient in Microsoft Word, Excel and PowerPoint

Able to manage complex sales processes and negotiations to a successful completion

Excellent verbal and written communication skills

Strong marketing connection with the ability to develop strategies to edge out the competition

Constantly looking at ways to improve performance, automate processes and achieve set targets while building the company’s brand

Contact this candidate