Customer Service Third-Party
Resume:
Natasha
Wiley
*.*********@*****.***
Fort Worth, TX 76112
WWW: Bold Profile
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Skills
Identity Verification
Document organization
Recordkeeping skills
Power of attorney
Travel Planning
Excellent Communication
Education and Training
BBA
Strayer University
Washington, DC,
Business Administration And Management
Experience
Starz 1 Mobile Notary
Certified Notary Signing Agent Fort Worth, TX 02/2023 to Current
Developed strong relationships with clients by providing excellent customer service.
Prepared Notary journal entries for each transaction according to state requirements.
Assisted clients in understanding their rights and responsibilities regarding document execution.
Performed detailed record keeping activities related to all client transactions.
Notarized signatures, affidavits, powers of attorney, deeds, titles and other official documents.
Verified identification of clients prior to notarizing documents.
Traveled to various locations to provide mobile notary services.
Silver West Executive Transportation
Transportation Dispatcher Fort Worth, TX 01/2023 to Current
Reviewed safety protocols with drivers prior to each dispatch in order to ensure safe operations.
Received and processed customer orders for transportation services.
Tracked all shipments using GPS technology in order to provide real-time updates.
Maintained accurate records of daily activities including dispatches, driver logs and other pertinent information.
Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
Communicated with third-party logistics providers regarding pick-up and delivery times and locations.
Negotiated rates with third-party carriers for outsourced transportation needs.
Developed strong relationships with drivers through effective communication and problem-solving skills.
Provided exceptional customer service, addressing inquiries and resolving complaints in a timely manner.
Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
Responded to customer messages in regards to delivery issues.
CSS/ Showingtime/ Zillow
Appointment Specialist Fort Worth, TX 12/2014 to Current
Provided detailed instructions on how to reschedule or cancel an appointment via phone or online.
Performed administrative duties such as filing documents, updating databases and preparing correspondence.
Trained new staff members on company policies and procedures relating to appointment booking operations.
Processed cancellations and rescheduling requests promptly while maintaining accurate records of changes.
Monitored staff performance levels within the department, providing feedback where necessary.
Provided support to other departments when needed by answering phone calls and emails related to the scheduling process.
Maintained accurate records of all scheduled appointments utilizing a database system.
Scheduled appointments for clients and customers, ensuring an appropriate amount of time was allotted for each appointment.
Resolved customer complaints quickly and efficiently while maintaining high levels of professionalism at all times.
Responded to inquiries from customers regarding available timeslots for appointments.
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