Administrative Assistant Customer Service
Resume:
Allison Makenzie
Knowlton, Age: **
Administrative Assistant /
Office Professional
Performance driven, Outgoing professional, motivated employee who is a single mother seeking employment in a welcoming environment. Seeking a new pathway with over 10 years’ experience successfully providing administrative and secretarial support. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done. Excellent oral and communication skills. Proven ability to interact with clients, customers, and staff at all levels to build/maintain relationships. Knowledge of basic medical terminology and HIPPA guidelines.. Hands on team member known for going the extra mile.
1360 Sharon Church Road
Swansea, SC 29160
*****************@*****.***
EXPERIENCE
Innovative Solutions of SC INC. — Administrative Assistant of Operations
June 2020 - August 2024
● Calculated total cost of parts, shipping, and labor to provide customers with accurate quotes.
● Processed invoices and corrected errors based upon customer agreements.
● Processed orders for parts and review accounts to ensure correct pricing, quantities, and shipping data.
● Scheduled and dispatched technician based upon job priority.
● Accounts receivable – obtained and processed payments efficiently.
● Utilized extensive research skills when finding parts and unit information.
● Answered customer and contract holder questions about services, mechanical issues and account information.
● Maintained excellent and open communication with company leadership to facilitate business development.
● Implemented new organizational skills that promoted efficiency and accuracy.
Dogwood Lawn and Landscape Management - Admin/Office Assistant
August 2017 - April 2019
● Implemented new promotions to obtain more business and increase revenue.
● Provided estimates and landscape visuals to customers based upon requests.
● Calculated total costs of supplies, including equipment rentals, delivery, and installation to provide customers with accurate quotes.
● Organized job sites by scheduling supply deliveries and equipment needed.
● Maintained relationships with subcontractors and other professionals to ensure on-going business relationships.
● Calculated payroll for other employees
● Invoiced and processed payments ensuring accounts up to date. CNA, Calhoun County Convalescent Center
2015-2016
● Aid with activities of daily living including bathing, toiling, nail care, dressing and grooming.
● · Schedule visits in accordance with the patient’s plan of care.
● · Scheduled doctor visits and appointments with other healthcare professionals based upon patient needs / doctor recommendations.
● · Collaborated with a team of doctors, and family members daily to provide the best care for patients.
SKILLS
Excellent Customer Service
Skills
Customer Care
Scheduling
Vendor relations
Outgoing - excellent people
skills
Estimating cost vs profit
Proficient in both Microsoft
office and other software
programs.
Phenomenal organization
skills
Basic understanding of
medical offices and
terminology
● · Performed house chores as needed.
● · Prepared nutritious food according to the patient's diet. EDUCATION
Swansea High School 500 E 1St Street, Swansea SC 29160 — Diploma 2015
South Carolina Nurse Aide NNAAP
Certificate Issued: 2015 Swansea High School Health Science Program Some College - Prerequisites at OCTech and Midlands Tech Associate in Science (ADN/PTA)
PROJECTS
- Apart of several fundraising / benefit rides
- Donations to locals
- Oliver Gospel MIssion Donations
- Support St. Jude Children's Research Hospital - To raise awareness against childhood cancer.
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