Guest Service/Night Auditor
Resume:
Elizabeth Holifield
Belville, NC *****
*********@*****.***
I’m a wife and a mother. Hard working and reliable. Always on time and responsible. Willing to relocate to: Wilmington, NC - Leland, NC Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk/Night Auditor
Holiday Inn Express Leland - Wilmington, NC
November 2022 to Present
Front Desk service and guest support, reservation agent, and information security. Cash and credit card handling. Bank drops, inventory and reports. Attention to detail and problem solving, team player Front Desk Associate
Day's Inn by Wyndham - Wilmington, NC
May 2021 to August 2022
Guest Service Associate
Target - Wilmington, NC
March 2020 to July 2021
McDonalds Crew Member
McDonald's - Leland, NC
May 2019 to April 2020
Education
High school diploma
Altus High School - Altus, OK
August 1998 to May 2002
Skills
• Front Desk (10+ years)
• Administrative Experience (4 years)
• Communication Skills (6 years)
• Time management
• Hotel experience (6 years)
• Call center (4 years)
• Guest Services (10+ years)
• Retail Sales (10+ years)
• Order picking
• Office Management
• Information Security (5 years)
• Sales (10+ years)
• Guest services
• Front desk
• Guest Relations Experience (10+ years)
• Host/Hostess (10+ years)
• Inside sales (6 years)
• Phone Etiquette (10+ years)
• Cash Handling (10+ years)
• Clerical experience (4 years)
• Customer service (8 years)
• Hotel experience (5 years)
• Driving (10+ years)
• Hospitality (10+ years)
• Night Audit (3 years)
• Laundry (3 years)
• Cash register (10+ years)
• Restaurant experience
• Commercial Cleaning
• Computer skills (10+ years)
• Communication skills
• Typing (3 years)
• Retail sales
• POS (10+ years)
• Guest services (10+ years)
• Conflict management (4 years)
• Leadership (4 years)
• Hospitality (10+ years)
• Door-to-door (1 year)
• Guest relations
• Property management (2 years)
• Hotel experience (6 years)
• Driving (10+ years)
• Information security
• Cold Calling
• Computer Networking
Certifications and Licenses
Driver's License
Assessments
Basic computer skills — Proficient
November 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Inside sales — Proficient
November 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Work motivation — Proficient
November 2022
Level of motivation and discipline applied toward work Full results: Proficient
Proofreading — Completed
November 2022
Finding and correcting errors in written texts
Full results: Completed
Cleaner fit — Proficient
September 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Verbal communication — Proficient
November 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Bookkeeping — Proficient
November 2022
Calculating and determining the accuracy of financial data Full results: Proficient
Customer service — Proficient
November 2022
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient August 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Call center customer service — Proficient
November 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Written communication — Proficient
November 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Delivery driver — Proficient
April 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Front desk agent (hotel) — Proficient
August 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
August 2022
Responding to customer situations with sensitivity Full results: Proficient
Food service: Customer situations — Proficient
November 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Food safety — Proficient
April 2023
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Filing & organization — Proficient
November 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Attention to detail — Proficient
November 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Warehouse safety — Proficient
November 2022
Using safe practices in a warehouse setting
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient April 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Home health aide skills — Proficient
April 2023
Providing care to patients in a home setting
Full results: Proficient
Workplace safety — Proficient
April 2023
Using safe practices at work
Full results: Proficient
Retail customer service — Proficient
August 2022
Responding to customer situations in a retail setting Full results: Proficient
Work style: Reliability — Proficient
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
November 2022
Influencing and negotiating with customers
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient November 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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