Administrative Assistant Front Office

Jessica Buckholtz

Elmira, NY *****

*****************@*****.***

+1-607-***-****

Work Experience

Outpatient Administrative Assistant

Arnot Health-Horseheads, NY

September 2020 to Present

• Managed and maintained patient records, ensuring accuracy and confidentiality

• Scheduled appointments, tests, and procedures for patients in a timely manner

• Answered phone calls and addressed inquiries from patients, families, and staff members

• Assisted in the admission and discharge processes of patients

• Followed established protocols for handling sensitive information in compliance with HIPAA regulations

• Performed data entry tasks to update patient demographics and insurance information

• Participated in team meetings to discuss workflow improvements

• Trained new unit clerks on job responsibilities

Front office manager

Chemung County Historical Society-Elmira, NY

January 2018 to January 2020

• Mentored front office staff members to enhance their professional development and career growth opportunities

• Conducted regular audits of front desk procedures to identify areas for improvement and implement corrective actions as needed

• Increased efficiency of billing processes by implementing automated invoicing systems for corporate accounts

• Demonstrated exceptional leadership skills by fostering a positive work environment that promoted teamwork, collaboration, and employee engagement

Store Manager

Yankee Candle Company-Horseheads, NY

September 2015 to December 2017

• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision

• Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis

• Ensured compliance with company policies, procedures, and safety regulations at all times

• Created comprehensive training programs for new hires as well as ongoing development plans for existing staff members

• Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction

Education

Some College in Liberal Arts & Sciences

Corning Community College - Corning, NY

September 2000 to February 2002

Skills

• Great communication skills

• Office Administration

• HIPAA

• Office Management

• Administrative Experience

• Payroll

• Accounts Payable

• Medical Office Experience

Contact this candidate