Customer Service Front End
Resume:
Tiffany Loughlin
Roanoke, VA *****
***************@*****.***
To gain an entry level position within an organization in which I will have the opportunity to utilize my various skills. Also, one that will afford me the chance to advance within the company as my experience and knowledge increases.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front End Manager
Kroger - Roanoke, VA
June 2020 to Present
Responsibilities include making the schedule with Kronos system for the front end employees, supervising employees, coaching and training staff, accounting and cash handling, customer service, handling any customer complaints and concerns,as well as their satisfaction, running Point of sale computers, and help maintain labor costs. I also work as a Manager on Duty for the whole store at times. Pharmacy Technician
CVS Pharmacy - Knightdale, NC
June 2012 to November 2013
Responsibilities
I was responsible for helping customers with their needs,ringing up the sale of customer prescriptions and other items,answering phones and stocking medications when the order came in,return prescriptions to stock if patients didn't pick them up or refused them,and i also assisted the pharmacists by counting out meds and filling prescriptions and refilling prescriptions per customer requirements all while ensuring the hippa laws.
Accomplishments
I think that my biggest accomplishment was that i started there as a front-end cashier and was asked to fill in the pharmacy one day (something I'd never done before ) and did such a good job that,i was transferred to the pharmacy.
Skills Used
Interpersonal, multi-tasking,very detail oriented, customer service, math, teamwork as well as independent, punctuational,patience and money handling. Accounts Payable/Receivable/Property Manager
The ICARE Group,LLC - Myrtle Beach, SC
December 2006 to September 2011
HISTORY
Accounts Payable/Receivable, Property Manager The ICARE Group, LLC 2006-2010 Was responsible for all accounts payable making sure that all vendors were paid. I was also responsible for collecting payments from homeowners and posting payments to their accounts. Answering the phones, before being promoted I was a property manager in charge of over 1200 units, going to Board Meetings and taking minutes. Handling homeowner complaints, taking care of any maintenance issues with homes.
Front End Manager
Buffalo Wild Wings
2005 to 2006
Responsibilities included making a schedule for 50+ employees, greeting guests, assigning tasks to all front end employees, handling customer complaints, responsible for food and labor cost and the overall operation of the dining room and everything it encompassed
Key Hourly Manager
Logan's Roadhouse - Roanoke, VA
September 1997 to October 2004
As a Key Hourly for Logan's, I was, in affect an "acting manager", therefore my responsibilities included accounting, assigning tasks to other employees, dealing with customer complaints, as well as their overall satisfaction. At any given time I may be responsible for as many as 25 other employees, and the overall successful
operation of the dining room and all it may encompass. Education
A.A.S. in Administration of Justice
Virginia Western Community College
2002 to 2005
Bachelor's degree in Criminal Justice
Skills
• Customer service, Management,Accounting
• Sales Experience
• Customer Service
• Pharmacy Technician Experience
• Microsoft Windows
• Computer Literacy
• Basic Math
• Time Management
• Leadership Experience
• Supervising Experience
• Microsoft Office
• Labor Cost Analysis
• Typing
• Microsoft Word
• HIPAA
• Phone Etiquette
• Purchasing
• Accounts Receivable
• Microsoft Powerpoint
• Cash Handling
• Data Entry
• Medical Terminology
• Office Management
• Quality Assurance
• POS
• Medical Office Experience
• Property Management
• Insurance Verification
• Payroll
• Management
• Microsoft Outlook
• Pricing
• Bookkeeping
• Accounts Payable
• Leadership
• Guest services
• Kronos
• Filing (10+ years)
• Food service
• Food service management
• Food production
• English
• Sales
• Microsoft Excel
• Organizational Skills
• Front Desk
• Human Resources
• Computer Skills
• Clerical Experience
• Restaurant Experience
• Retail management
Assessments
Management Fit — Proficient
August 2020
Measures the traits that are important for success in management positions. Full results: Proficient
Front Desk Agent (Hotel) — Proficient
March 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer Focus & Orientation — Expert
August 2020
Responding to customer situations with sensitivity Full results: Expert
Sales Skills — Familiar
August 2020
Influencing and negotiating with customers
Full results: Familiar
Retail Customer Service — Proficient
August 2020
Comprehending and responding to retail customer needs. Full results: Proficient
Customer focus & orientation — Expert
June 2021
Responding to customer situations with sensitivity Full results: Expert
Call center customer service — Proficient
July 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Retail customer service — Proficient
February 2021
Comprehending and responding to retail customer needs Full results: Proficient
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Customer focus & orientation — Expert
June 2021
Responding to customer situations with sensitivity Full results: Expert
Customer service fit — Proficient
August 2020
Measures the traits that are important for success for customer service roles. Full results: Proficient
Call center customer service — Proficient
July 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Management & leadership skills: Impact & influence — Familiar December 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar
Written communication — Familiar
January 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
QUALIFICATIONS
I am computer literate and knowledgeable in Windows 95, 98, XP, Office XP, Microsoft Vista, Microsoft 7, Lawson Accounting, AS400 Kronos system and Peachtree Accounting. I also have experience with Microsoft Works, Microsoft Word, Outlook as well as Excel. I feel that all this, combined with my demonstrated ability for organization, attention to detail, and time management skills would make me an asset to any employer. Furthermore, I feel that I am proficient in human relations, am a self-starter, and very career oriented.
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