Pharmacy Technician Customer Service

KARMESHA WILSON, RPhT, CPhT

**** **** ***** ******, *********, OH 44128

216-***-**** ***************@*****.***

PROFESSIONAL PROFILE

Well-regarded Certified / Registered Pharmacy Technician with 5+ years of experience. Supports an overall positive patient experience by accurately and promptly entering, filling, and delivering medications. Backed by retail experience, able to process returns, credits and return stocks of medications that have not been dispersed.

Works well in team-based environments with emphasis on accountability and customer service.

Accustomed to working in fast-paced retail pharmacy environments.

Attention to detail necessary to prepare and distribute medications, maintain drug inventory, and keep accurate and complete patient records.

Microsoft Word and Excel, and MS PowerPoint).

PTCB Certified Pharmacy Technician (CPhT) - #3095135

State of Ohio Registered Pharmacy Technician (RPhT) - #09100052

KEY QUALIFICATIONS

Anatomy & Physiology Supply, Inventory, and Data Entry OSHA HIPAA Compliance Basic Math

Commonly Used Medications Compounding IV Mixtures Blister Packs TPNs

Institutional / Community Pharmacy Operations Essentials of Pathophysiology

Pharmacy Law & Ethics HIV / AIDS Insurance Claims & Billing

Pharmacy Technician Knowledge of Top 200 Brand / Generic Drugs Medical Terminology / RX Sig Codes

Use of Pharmaceutical References Pharmacology Drug & Dosage Interaction Pharmaceutical Calculations Knowledge of Aseptic Techniques Computer Applications in Pharmacy

RELEVANT PROFESSIONAL EXPERIENCE

Aerotek / Exact Care Pharmacy - Valley View, OH 11/2017 - Present

Registered / Certified Pharmacy Technician

Hired to full-time position after completion of externship opportunity.

Deliver outstanding customer service in the overall coordination and processing of patient medication orders and refills.

Accurately interpret and fill prescribed orders; prepare medications through mixing, filling, counting pills, and labeling bottles.

Maintain patient records with strong attention to detail.

Serve as a liaison between pharmacists and other medical professionals as appropriate.

Ensure orders are processed in a timely manner and meet clinical requirements prior to fulfillment.

Price and fill prescriptions, answer phones, and take inventory of over-the-counter medications.

Walgreens Pharmacy - Cleveland, OH 06/2007 - 05/2011

Pharmacy Technician - Retail

Answered telephones, responding to questions or requests.

Maintained proper storage and security conditions for drugs.

Received written prescription or refilled requests and verified that information was complete and accurate.

ADDITIONAL PROFESSIONAL EXPERIENCE

Coyne Textile Services - Cleveland, OH 03/2012 - 12/2015

Manager

§Confirmed that work in process line, emblem line, and daily work line were inspected daily.

§Ordered emblems, completed daily budget spreadsheets, and printed daily work orders to ensure production was met.

§Ensured adequate stocks were maintained of goods and supplies needed for production and ordered additional materials when necessary.

Anna Maria at Home Agency - Aurora, OH 05/2011 - 03/2012

Home Health Aide

§Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.

§Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert.

§Maintained records of patient care, condition, progress, or problems to report and discussed observations with supervisor or case manager.

EDUCATION

Ultimate Medical Academy Associate of Science Degree in Health Sciences - Pharmacy Technician, 2018

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