Medical Assistant Patient Care

Lakaya Kelly

*********@*****.*** 618-***-**** Alton, IL

SUMMARY

Seasoned Phlebotomist Medical Assistant with 13 years of experience, adept in blood collection, patient care, and laboratory procedures. Expertise as Lead Phlebotomist and Phlebotomy Instructor, ensuring high standards of practice and training. Seeking to leverage extensive background in patient interviews, vital sign checks, and sample processing in a Phlebotomist Medical Assistant role.

WORK EXPERIENCE

Immunotek, Freedom Plasma Godfrey, IL

Lead Phlebotomist, Designated Trainer May 2023 - Present

• Train and cross-train staff on Standard Operating Procedures for blood collection and patient care, ensuring adherence to industry practices and safety standards.

• Conduct patient interviews, check vital signs, and execute venipuncture for the pheresis process, prioritizing donor comfort and safety throughout the procedure.

• Handle blood samples with precision, label them accurately, and transport them to the laboratory for analysis, maintaining the integrity of specimens.

Phlebotomy Training Specialist Alton, IL

Phlebotomy Instructor Apr 2022 - Present

• Instruct students in both theoretical and practical aspects of phlebotomy, ensuring comprehensive understanding of human anatomy, medical terminology, and blood drawing techniques.

• Develop and implement a dynamic curriculum for a 3-week phlebotomy course, encompassing instruction on specimen handling, storage, and adherence to safety and hygiene protocols.

• Administer and oversee the National Exam for phlebotomy certification, ensuring students meet the standards set by the National Healthcareer Association (NHA).

Southern Illinois Healthcare Alton, IL

Medical Assistant Sep 2021 - Dec 2021

• Provided comprehensive patient care by assisting with medical procedures, managing patient registration in the EMR system, and verifying insurance coverage.

• Conducted a variety of diagnostic laboratory tests, including blood draws, rapid flu, mono, and strep tests, urinalysis, and glucose and lipid panels, ensuring accurate results for patient treatment plans.

• Performed wound care, administered local anesthesia, and supported well-woman exams, contributing to patient recovery and health maintenance.

Doctors Urgent Care Walk-In Clinic Warren TWP, Illinois City, IL Medical Assistant Jun 2021 - Aug 2021

• Provided comprehensive patient care by assisting with various medical procedures, including wound care, incision and drainage, local anesthesia administration, ear lavage, and well-woman examinations.

• Conducted a wide range of diagnostic tests, such as blood draws, rapid flu, mono, strep tests, urinalysis, HCG pregnancy tests, glucose and lipid panels, and H Pylori detection, ensuring timely and accurate results.

• Managed patient information by registering individuals in the EMR system, verifying insurance details, and facilitating X-ray procedures as a registered Rad link operator. Quest Diagnostics Florissant, MO

Phlebotomist Jun 2019 - Oct 2020

• Conducted a variety of laboratory tests and specimen collection procedures, including blood draws and the acquisition of urine and stool samples, ensuring accurate execution in line with physician orders.

• Prepared PKU metabolic newborn screens for submission to the state of Missouri and proficiently processed, centrifuged, and packaged specimens for external analysis. SSM Health Lake Saint Louis, MO

Lab Assistant Jun 2017 - Jun 2019

• Conducted a comprehensive range of laboratory tests in compliance with physician directives, ensuring accurate diagnostics for both inpatient and outpatient care.

• Collected various biological specimens including blood, urine, and stool, in addition to performing PKU metabolic newborn screenings, adhering to state health regulations.

• Processed, centrifuged, and prepared specimens for external analysis, maintaining the integrity of samples during transit.

LabCorp Houston, TX

Phlebotomist Aug 2016 - May 2017

• Conducted blood draws and collected urine and stool samples in accordance with physician's orders, ensuring accuracy and patient comfort throughout the procedure.

• Processed and centrifuged specimens following established protocols to prepare for accurate laboratory testing. QTC Management Inc. - A Lockheed Martin Co. Houston, TX Lead Medical Assistant Jul 2015 - Aug 2016

• Managed the coordination of both front and back office operations, ensuring efficient patient flow and maintenance of medical supply inventory.

• Assisted healthcare providers in conducting comprehensive physical evaluations, including blood draws, ABI extremity, EKGs, pulmonary function tests, and vitals, facilitating the completion of Disability Benefits Questionnaires and VA clarification forms.

All Medical Personnel (Quest Diagnostics) Sugar Land, TX Phlebotomist Jul 2015 - Dec 2015

• Conducted blood draws and collected urine and stool samples in accordance with physician orders, ensuring accurate specimen collection for laboratory testing.

• Processed and centrifuged specimens to prepare for analysis, maintaining high standards of quality control for dependable test results.

Optum Urgent Care Houston, TX

Medical Assistant/Phlebotomist Feb 2014 - Nov 2015

• Provided comprehensive patient care by assisting with clinical procedures, including wound care, incision and drainage, and administering local anesthesia.

• Conducted a wide range of laboratory tests, including blood draws, rapid diagnostic tests for infectious diseases, and metabolic assessments to support patient diagnoses.

• Managed patient information using EMR systems, verified insurance coverage, and facilitated radiological services by registering for X-ray procedures.

Grifols Biomat U.S.A Houston, TX

Phlebotomist/Donor Processor Jan 2011 - May 2013

• Collected patient blood samples adhering to safety and sanitation protocols during plasmapheresis for diagnostic testing.

• Managed donor processing, recorded vital signs, and determined hematocrit and total protein levels to ensure donor eligibility and safety.

Novum Pharmaceutical Research Houston, TX

Medical Assistant/Phlebotomist Nov 2010 - Jan 2011

• Recorded vital signs of research participants, ensuring accurate measurement of height, weight, blood pressure, and 12-lead EKG readings.

• Calculated body mass index (BMI) for participants to support the assessment of eligibility and health status for pharmaceutical studies.

Alton Med Center Alton, IL

Certified Medical Assistant/Phlebotomist Oct 2008 - Nov 2009

• Provided comprehensive administrative support, including scheduling and record-keeping, enabling medical staff to concentrate on patient care; recognized for maintaining high standards in patient processing and office efficiency.

• Performed a wide range of clinical tasks, including venipuncture, injections, and diagnostic testing, while ensuring adherence to quality assurance protocols and compliance with regulatory standards. EDUCATION

Calc Institute of Technology

CMA in Medical, Medical

Alton, IL

Dec 2008

Rosewood Health Clinic

N/A, N/A

Bethalto, IL

Dec 2002

Alton Senior High

High School Diploma, N/A

Alton, IL

Dec 2002

CERTIFICATIONS

Certified Phlebotomy Technician

Certified Medical Assistant

CPR Certification

SKILLS

Lab Assistant • Lab Technician • Phlebotomy • Chemistry • Microbiology • Ekg • Injections • Patient Care • Emr • Retail Sales • Vital Signs • Venipuncture • Medical Imaging • Insurance Verification • Epic

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