Program Management Information Technology

SABRINA MANCINI

PROGRAM MANAGEMENT SERVICES

CELLULAR: 719-***-****

EMAIL: ************@*****.***

LinkedIn: Sabrina Mancini LinkedIn

SUMMARY

Strategic Information Technology Leader who excels in delivering solutions and direct consulting with an emphasis in IT Modernization and Master Data Management. I have been engaged in three decades of consultative leadership efforts in Program Management, Project Management and Enterprise Shared Services.

My professional background compliments tasks and projects that support: Client Management, Vendor Selections, Enterprise Deployment Activities such as new deployments, upgrades, or IT modernization planning for Shared Services Applications such as CRM, ERP and EMR. I have created PMO’s from the ground up that support IT Modernization planning and continuous process improvement strategies. I have also been a successful Director of Shared Services and a Director of Enterprise Information Management with an emphasis in Master Data Management and Data Governance reporting directly to CIO Leadership.

CAREER OBJECTIVE

I have been in Business and IT for over three decades and I favor finding an exciting Senior Account Executive Role that leverages these soft and hard skills for superior Customer Service account management.

Own and deliver the key sales metrics for your assigned vertical

Grow and prioritize the client pipeline across your vertical by developing warm leads, working through our development team, and using self-generated prospecting techniques

Develop and implement pricing and product strategies to drive sales revenue to meet or exceed the revenue goals

Develop strategic plans for key accounts within your vertical

Review RFPs, compile all documentation and responses and finalize proposals and present to the requestor

Understand and maintain relationships with the appropriate customer corporate contacts and adjacent key stakeholders, submitting forecasts to meet Company goals

Master and present platform’s technical capabilities and be able to match these to customer requirements

Maintain the consistency of information and business processes within Google Workspace and other CRM tools

PROFESSIONAL SKLLS

Strategic Process: Leveraged thirty years of direct experience to execute intricate strategies and processes for IT-centric entities. Instrumental in bolstering process efficiency across information technology programs.

CPI Expert: Successfully orchestrated a Continuous Process Improvement (CPI) initiative both at DLA, DOD, FDA, and Private Industry, enhancing operational efficiency on a substantial scale of PMO continuous process improvement strategic programs.

Strategist Planning: Effectively implemented meticulous strategic plans as a senior IT Leader and Program Owner that aligned with organizational objectives and overarching vision and Key Performance Metrics. I am a senior consultant committed to client goal realization.

Cross-Functional Teamwork: Demonstrated prowess in cross-organizational strategic planning and seamless operational execution, fostering harmonious collaboration to achieve shared ambitions.

Instruction: Drove the creation and delivery of an all-encompassing process improvement curriculum, exhibiting a dedication to imparting strategic insights and nurturing future leaders within the workplace. I have mentored leaders and coached as well as fluent in employee succession planning.

EXPERIENCE

EIS LLC – CPI Expert – Project Manager@ DLA August 2023 to Current

I have been assigned as a CPI Expert to the J6 Cybersecurity Operations Team. I have participated in the following Program Manager assignments:

CyberSWAT to SNOW Fit Gap Analysis

Log Reviewer Support

IT Cyber Assessment Project

As a J6 Cyber Support contractor I supported CPI tasks assigned by Program Management Leadership at EIS that supports the goals of CPI and “best fit” for J6 Cyber Security Leadership’s directives

CALIBRE Systems –CPI Expert – Project Manager @ DLA January 2023 to August 2023

Supported CPI contractor tasks with an emphasis in identifying “best fit” Lean Six Sigma methodologies for the maturity and complexity of DLA’s continuous process improvement tasks identified to complete.

Diligently reviewed and submitted comprehensive quality recommendations on CPI solutions fostering operational excellence and success for client’s CPI goals.

Served as a Master Black Belt for DLA’s Project Management Office – Strategic PMO Services providing exceptional subject matter expertise and proficiency in Lean Six Sigma methodologies building towards the mission of supporting a culture of continuous process improvement at DLA.

Acumen Solutions – CRM Program Manager Federal Government Dec 2020 – Dec 2022

Program Manager assigned to a deployment team of six technologists from analyst to developers. My job was to ensure that we stayed on track with the aggressive timelines for several Federal Sector programs including the USDA, expert at budgets, facilitated client pre-deployment and implementation tasks as well as Senior Client Account Management efforts.

Collaborating with sales, marketing, customer services and operations teams to improve the customer experience through automating processes via Salesforce’s software and my Six Sigma process automation expertise.

Trident Research- PMO Office Director July 2017 – Nov 2020

As the Director of PMO I oversighted the project management process including governance, team leadership, monitoring, prioritization, communication, and quality controls.

Responsible for Project Management Office (PMO) that supported a defense engineering supplier.

Enhanced efficiency by instituting project management procedures and governance. Achieved greater predictability for work delivery by implementing target project infrastructure services and focusing on collaboration which also improved customer and partner relationship management.

SAIC - Scrum Project Manager – FDA Central Veterinary Services March 2015 – June 2017

Work with Product Management, Creative Team, and Development Team, to write and review user stories, design test cases to monitor system functionality, and support system enhancements.

Coordinated project management for all new releases and change management incidents to the CVM – Portal and Web Applications on Oracle platform and rewrite project of all Oracle Reports to Business Objects

Sprint Planning within the FDA and SAIC developers to ensure timely releases of new streamlined functionalities to the Central Veterinary Services web applications.

RWD Consulting LLC – DOD EHR Project Manager - Cerner Deployment of MHS Genesis @ U.S. Army Fort Meade- March 2012 – March 2015

Coordinated project management for all new MEDCOI hardware infrastructure changes. Planned and worked with site POC's on the mandatory enterprise software deployment of MHS Genesis the new global Electronic Health Record for active-duty soldiers, veterans and family and retirees as well as dental and veterinary services.

Coordinated with DHA's PMO the software pre-installation readiness tasks including business requirements and documenting the "as is" clinical business processes and Standard Operating Procedures (SOPs).

THINK Systems LLC – EPMO Project Manager @T Rowe Price EPMO - April 2009-Feb 2012

Drove the development and execution of the business requirements and the use cases to the goals of the project plan for the AML/Fraud and Transfer Agent Banking Operations Department

Defined the sequence, estimates and the duration of activities for the cyber security compliance projects. These included FINRA policy, anti-money laundering regulations type of projects.

Right Direction Technology Solutions - Senior Program Manager Lean Six Sigma Master Black Belt – @ U.S. Army Aberdeen Proving Ground-Nov 2005– March 2009

Senior Program Manager Onsite at US Army Aberdeen Proving Ground for RDTS. Collaboration and support services to CECOM LCMC LRC -Lean Six Sigma support services organization. The Key Mission here was to support the Warrior Fighter.

Designed and promoted new quality improvement plans. Reviewed and sent all quality reports to senior management and to the Lean Six Sigma command in Alabama.

As the Master Black Belt for Aberdeen Proving Ground. I trained Green and Black Belts in Lean Six Sigma. Facilitated Kaizen Exercises with Chiefs and Directorate Leaders.

EDUCATION

CALIFORNIA STATE UNIVERSITY, NORTHRIDGE - B.A. Spanish

Lean Six Sigma Master Black Belt - MBB Certification -Expert Rating Global Services

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