System Administrator Active Directory

Theron A. Grant III

**********@*******.*** 615-***-**** Hendersonville, TN

SUMMARY

Seasoned IT professional with 27 years of experience in problem-solving and hands-on System Administration. Expertise in managing critical infrastructure, providing hardware and user support, and ensuring seamless IT operations. Proficient in Azure, Active Directory, and VMware, with a strong background in desktop and infrastructure support. Seeking to leverage my skills as a System Administrator or Infrastructure Engineer to create and maintain robust, secure IT environments.

SOFTWARE EXPERIENCE:

Azure Desktop and Server administration

Microsoft Server Administration

Microsoft Operating Systems

Microsoft Office

G-Suite applications

Apple iOS

Building computer images in Windows and deploying with Acronis True Image, Windows, SCCM or Clonezilla

LAN, WAN, DNS, VPN support

Citrix Administration

AS400/iSeries 500 Administration

Oracle Administration

Windows Server back-up and recovery

Avaya Call Pilot phone system administration

LAN, WAN, WIFI, VPN network support

DNS support

Internet Settings adjustments

Aruba Wireless training

CERTIFICATIONS:

1997 A+ Certification

2007 MCP Windows Server 2003 Certification

2011 ITIL v3 Certification

PROFESSIONAL EXPERIENCE:

Luxoft, Nashville, Tennessee 08/2020-06/2024

System Administrator

UBS – 4 years. System Administration

Assigning user workstation entitlements for on premises and Azure work stations

Installing Software with i-Sac and EUPS systems

Managing Incidents from SNOW

Server Certificate updates

Managing user groups, software and workstations in EUPS and i-Sac

Trouble-shooting user applications

Authoring instructions to create Teams contact lists

Instructions to create and deploy server certificates

Administered user rights for applications in Access Rights Program and BBS

Administered severs for company applications in ADT

Supported users in ADT for Bank operation applications.

Maintained System inventory on i-Sac and EUPS

Took Classes in Agile work methods

Wrote Essays for Employee Wellness group

On Call support for My Hub and ADT

Managed Azure workstation assignments

Deployed updates for Azure servers for Myhub and ADT applications

Technumen, Nashville, Tennessee 07/2018-08/2019

Infrastructure Support, Deskside

Level 3 and 4 desktop support for local and remote users

Mentored users for applications in Office and applications they used at work for claims and underwriting

Trained users for Google Hangouts and Zoom for audio visual

Software install in laptop computers and VMWare computers for developers and office staff

Hardware and application support via remote and hands on work

Software installs and imaging using SCCM and direct installation

Phone set ups using Akkadien software

Audio visual support in Zoom and Google Hangouts

Built windows 10 images in Dell and HP Laptops

Certified to self support HP products at Client

Cummins Engines, Nashville, Tennessee 09/2017-07/2018

Customer Support

Contract to hire position with Info Tree Services for Cummins Engines

Phone support for Cummins Insite application and calibrations on engines

Resolve issues by updating software or Microsoft software

Verifying connection settings for adapters and software

Tennessee Department of Finance and Administration, Nashville, Tennessee 02/2016 – 08/2016

Work Station Support Intermediate

Computer support from Remedy ticketing system

Managing Workstation Support staff

Remote office support online with SMS or phone or in person

Imaging computer systems with Windows SCCM server

Tennessee Department of Correction, Nashville, Tennessee 05/2013 – 02/2016

Information Resource Support Specialist 3

Remote (50%) computer support for all users on Windows and applications using SMS

Managed iPad and iPhone set up and delivery for all users

Trained users and IT staff for applications on iPad and Windows

Trained employees on phone, email, applications, and PCs

Teleconference support for local and remote users

File management for applications

Managed Active Directory accounts for users and computers

Created computer images for laptop and desktop upgrade and deployment

Imaged Windows 7, 8.1 and 10 computers with Acronis True Image and Windows imaging

Helped build wireless network for temporary office for 40 users.

Remote office support online and in person

Supported users with Office 2013

Maintained RACF ids for Department of Correction users in Mainframe applications

Managed group memberships for email and security groups

Trained IT staff to image computers using Windows and Acronis True Image

EDUCATION:

Louisiana Tech University - Bachelor of Science

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