Sales and Fitness Club Manager

Michelle Lee Fry

Bellingham, Washington *****

360-***-**** ***********@*****.***

Professional Experience

Bellingham Training and Tennis Club October 2017 – Nov 2024 Member and Guest Service Manager and Assistant Manager

Manage a team of 16+ employees in providing exceptional service to members and guests Expert in the art of Club tours, lead conversion, sales and retention

Develop and implement robust training programs for employees

Conduct performance evaluations and provide feedback and coaching to team members

Maintain and monitor the department budget, making cost effective decisions to achieve financial goals Collaborate with other all departments to ensure smooth operations and seamless guest experiences

Respond to and resolve customer complaints and concerns in a timely and professional manner

Develop and maintain relationships with members and guests to ensure their needs are met and exceeded

Organize and execute member events and activities, resulting in increased membership retention, healthy and happy members and guests

Create and implement new policies and procedures to improve efficiency of the organization and guest satisfaction

Utilized technology and data analysis to identify areas for improvement and implement solutions.

British Petroleum December 2004 - March 2016

Wellness Director

Developed and implemented a Wellness Program for employees and their families resulting in increased employee engagement and improved overall health and wellbeing

Conducted 1:1 Personal Training sessions and small group workouts

Worked within a budget to design a new, state of the art fitness facility on campus Managed and mentored Fitness staff and interns

Conducted health and fitness assessments in order to create customized plans for each person, taking into consideration their specific goals and needs

Collaborated with HR and leadership teams to promote and communicate wellness initiatives, resulting in high participation rates and positive results and feedback from employees

Conducted workshops and seminars on various wellness topics such as stress management, nutrition, and physical fitness

Utilized data analysis to track program effectiveness and make necessary adjustments to continuously improve outcomes

British Petroleum January 2008 - March 2016

Industrial and Office Ergonomics Professional

Worked within many different settings with many diverse groups of people at the refinery to ensure their workspace was safe and accommodating

Conducted ergonomic assessments and evaluations for various industrial and office settings

Developed and implemented ergonomic solutions to improve workplace safety and productivity

Conducted training sessions for employees on proper ergonomics and injury prevention techniques

Education

Western Washington University at Bellingham, WA

Bachelor of Arts in Speech Therapy and Audiology September 1987 - June 1991

Key Skills

Management of People and Time Membership Sales Driven

Team Builder Customer Service

Data Analyses Computer skills Highly Awarded

References

Bob McCarthy January 2012 - January 2024

Professional Teammate/coworker-360-***-****

Bob and I worked together at British Petroleum for many years in leadership positions within the Health, Safety and Wellness departments as well as on the Bp United Way Team

Lori McKnight January 2007 - January 2024

Professional-360-***-****

Lori and I have worked and volunteered together for years on many diverse projects including Health and Wellness Fairs, Safety Fairs and the Arthritis Foundation's Golf Gala and Jingle Bell Run/Walk.

Kelly Muncy September 1987 - January 2024

Friend-425-***-****

Kelly and I met at WWU in 1987

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